Sales Operations Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Meet the team:

You’ll join Dexcom’s growing Commercial Excellence organization, where business partnership, data, systems, and insights come together to power commercial planning, engagement, execution, enablement, and measurement across United Kingdom and Ireland. The team is transforming how Dexcom leverages commercial data-building a connected ecosystem, turning data into foresight & action, enabling field teams to deliver one coherent high-value experience, and elevating strategic decision-making. We’re collaborative, fast-moving, and committed to making data a competitive advantage. If you’re energized by shaping commercial data strategy and creating tools that directly enable growth, you’ll feel right at home, and we are excited to have you join our team!

Where you come in:

• Maintain and update CRM databases to ensure data accuracy and integrity.
• Monitor customer data quality and perform data cleansing activities.
• Analyze customer, sales, and marketing data to identify trends and insights.
• Produce regular performance reports.
• Assist with CRM system administration, user support, and troubleshooting and training for field based teams.
• Support customer journey mapping and lifecycle management initiatives, evolving into campaign analytics.
• Work with field based teams and marketing to improve CRM processes.
• Help implement CRM enhancements, automation, and system improvements in collaboration with the EMEA and global teams.
• Ensure compliance with data protection and privacy regulations.

What makes you successful:

• You have experience working in MedTech or Pharmaceutical European/ UK commercial organizations and expertise working with MedTech / Pharmaceutical CRM and salesforce effectiveness data.
• Working knowledge of CRM systems (e.g. Veeva, Salesforce) and desirable experience of leveraging Iqvia OneKey.
• You have a proven ability to support field based team in leveraging CRM capabilities, understanding how technical functionalities translate into everyday use.
• Strong analytical and problem-solving skills
• Proficiency in Excel and data analysis techniques.
• Attention to detail and commitment to data accuracy.
• Good communication and stakeholder management skills.
• Ability to organise and prioritise multiple tasks.
• Curious and data-driven mindset.
• Collaborative team player.
• Basic knowledge of reporting and dashboard tools (Power BI, Tableau, CRM reporting tools).
• You bring strong communication skills, enabling you to simplify complexity and guide stakeholders through change and adoption.
• You balance adherence to clear standards, governance, and cadence while retaining flexibility to tailor solutions based on changing market needs.

What you’ll get:

· A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

· A full and comprehensive benefits program.

· Growth opportunities on a global scale.

· Access to career development through in-house learning programs and/or qualified tuition reimbursement.

· An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5%

Experience and Education Requirements: Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.

Flex/Hybrid Workplace: Your primary location will be your assigned Dexcom site but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [email protected].