Forward Deployed Engineer

Responsibilities:

• Deploy the Dextr platform for new customers: configure AI agents, call flows, knowledge bases, and SOPs to match each property's operations.
• Build smaller tools, scripts, and custom configurations on top of Dextr OS data loaders, integration glue, dashboards, automations whatever a deployment needs to go live.
• Wire up integrations with customer systems (PMS, POS, telephony, guest messaging, CRMs) using APIs, webhooks, and low-code tooling.
• Write and refine prompts for customer-facing AI agents, and test agent conversations end-to-end before go-live.
• Debug deployment issues across the stack from a misbehaving prompt to a failing API call and fix them fast.
• Turn repeated deployment work into reusable tooling and templates, so every customer after this one goes live faster.
• Collaborate daily with the US-based delivery team and feed deployment learnings back to the core platform engineering team in Bangalore.

Requirements:

• 1-3 years of software engineering experience (internships at product companies count toward this).
• Solid programming fundamentals in Python or JavaScript/TypeScript; comfortable working with REST APIs, JSON, and webhooks.
• Hands-on curiosity about LLMs and AI agents; you've built something with an LLM API, even if it was a side project.
• A builder's bias: given a customer problem, you'd rather ship a small working tool today than design a big system for next month.
• Strong debugging instincts and the persistence to chase an issue across systems you didn't write.
• Clear written and spoken communication; you'll document what you build and occasionally interact directly with customer teams.