Incident Engineer

About the Company

Embitel Technologies is a Volkswagen AG (VW) Group Company. VW is a German multinational automotive manufacturing corporation headquartered in Wolfsburg, Germany. VW is one of the world’s largest automaker by sales. VW sold 10.9 million vehicles in 2019. The group comprises of 12 brands from seven European Countries: Volkswagen, Audi, Lamborghini, Porsche, Bugatti, Bentley, Ducati (motorcycles), Skoda, SEAT, Scania, MAN and Volkswagen commercial vehicles.

About CARIAD (Car, I Am Digital)

The automotive industry is in disruption. As a company, CARIAD is playing a part in multiple large trends at the same time: electrification, automation, and digitalization. The new name builds on changing customer needs. Automotive customers are demanding more comfort, more safety, more sustainability, and more connectivity. With its software platforms and digital features, CARIAD is developing solutions and products that will turn the car into a smart companion to accompany customers into the future with continuous updates and new digital features, even years later. The new company name reflects this zeitgeist: ‘Car, I Am Digital’. The brand profile can be found on its new website https://cariad.technology.

Currently, around 4,000 employees are working at CARIAD on the digital transformation of the car. CARIAD is working intensively on the software and technology platform for Premium Platform Electric (PPE). The first vehicles based on PPE will be the electric Porsche Macan and Audi Q6 e-tron. At the core of CARIAD is the development of the unified and scalable software and technology platform E³ 2.0 for all Group brands. E³ stands for ‘end to end electronics architecture’. The new software and technology platform is built from scratch and will be used first at the end of 2024 in Artemis, the lighthouse project of Audi. As of 2026, E³ 2.0 is due to be scaled by the Volkswagen brand with Trinity in the volume segment.

About our Group

CARIAD COE (Centre of Excellence) is setup in Bangalore, India working exclusively with CARIAD and associated VW groups with the focus on development of ‘VW.OS”. The areas of work involve development of platform components such as firmware, boot loaders, AUTOSAR, Linux/QNX BSP, Service oriented architecture-based middleware components.

Job Description:

Incident Engineer

Experience: 3 - 12 years

Role Overview

We are looking for a motivated and technically skilled operations responsible in the internal team leading the charge to resolve critical outages and stabilize production environments of the Online Remote Update Technology.

Key Responsibilities - UK shift ( 12 pm to 9 pm)

• Rapid Response: During high-priority outages, coordinating engineers to restore service as fast as possible.
• Root Cause Analysis (RCA): Lead post-mortem investigations to find the "why" behind a crash and ensure it never happens again.
• Stakeholder Sync: Provide calm, clear updates to executives and customers while the technical team is busy fixing the problem.
• Focus on reducing the Mean Time To Repair, constantly looking for ways to speed up the recovery process.
• The role transforms into structured recovery, ensuring that every system failure becomes a blueprint for future resilience and improved reliability.
• Work together with Infra specialist to Design "self-healing" systems and backups so the app can recover instantly if a server fails.
• Optimize backend systems for high performance, availability, and reliability.
• Collaborate closely with product managers, architects, QA, and operations to deliver solutions aligned with business goals.
• Create and maintain clear, comprehensive technical documentation for APIs and system components.
• Own service delivery from design through production, ensuring issues are addressed promptly.
• Mentor and support engineers, sharing knowledge and fostering professional growth.
• Identify and implement opportunities for continuous improvement in processes and technology.
• Ensure solutions adhere to internal quality standards and external compliance requirements.
• Communicate effectively with stakeholders, translating technical concepts into business value.

Technical Expertise

Microservices architecture (design, development, deployment)

Java / J2EE

Spring Boot

Databases: SQL, JPA/Hibernate, jOOQ (optional), Spring Data

Build tools: Maven, Gradle

Docker

Message brokers: Apache Kafka, HiveMQ (MQTT)

Microsoft Azure(cloud)

AngularJS (optional)

GIT

Monitoring & Observability: ELK (Elastic Stack), Prometheus, Grafana, Open Telemetry

Competencies & Skills

• Strong understanding of software development lifecycle.
• Ability to work with complex system architectures and cross-functional teams.
• Technical Documentation: Writing clear READMEs and API docs (OpenAPI/Swagger) so others can use your work.
• Familiarity with general requirements for software development (e.g. KGAS) and formal verification standards.

Soft skills

• Structured and solution-oriented mindset.
• Strong communication and documentation skills.
• Ability to work independently and proactively.
• Collaborative attitude, especially in distributed team environments.
• Willingness to take ownership and drive topics forward.
• Excellent English in reading, writing, speaking, and understanding

Working with Embitel

• Freedom to challenge norms, make mistakes, learn and grow
• There is no ‘I’ in word ‘Team’ and no hierarchy at Embitel
• Employees of Embitel are partners of our excellence and growth. And they are at the core of organization’s Mission and Vision

To explore an exciting & progressive Career development at Embitel India:

• Visit us at: www.embitel.com
• Follow us at LinkedIn: https://www.linkedin.com/company/embitel-technologies-india