Manager, Client Services

Company Overview

Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform-the first of its kind.

At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we've been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do.

We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we'd love to have you on the team!

Core Values

• Authenticity - Be steadfast and genuine with actions and communication.
• Curiosity - Seek the "why" behind problems, trends, and decisions.
• Focus - Remain accountable and devoted to delivering excellence.
• Humility - Recognize that "we" is always greater than "I."
• Happiness - Prioritize passion and love for what we do.

The Role

Digible, Inc. is looking for a Manager, Client Services to join our team!

The Manager, Client Services is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. 

You’ll love this job if you:

• Thrive on building and leading high-performing teams through mentorship, structure, and accountability
• Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth
• Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure
• Want to own growth at the department level, not just the account level, and you think in terms of long-term portfolio health, expansion, and revenue across all clients within your team.
• Embrace process improvement and love designing scalable, efficient strategies that support rapid growth 
• Can balance client work with bigger-picture thinking to support department and company-wide initiatives
• Are a team player and naturally think “we” instead of “I”
• Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact
• Are a highly organized individual and pride yourself on keeping track of small details
• Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do:

Portfolio Growth, Retention & Expansion

• Own retention and expansion across your team, driving measurable revenue growth year over year
• Build and maintain trusted relationships with corporate and executive client contacts, owning escalations, strategic communication, and account-wide initiatives
• Sustain a monthly retention rate of 96%+ and a client response time under 5 hours across the team
• Oversee team operations and manage to key performance metrics

Team Leadership & Development

• Lead, coach, and develop a team of 6-8 account management professionals delivering high-quality service to enterprise and strategic accounts
• Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, regular 1:1s, and meaningful feedback
• Set and reinforce best practices across the team, and ensure successful approaches are reusable and drive efficiency rather than dependent on individual performers
• Own hiring, onboarding, and ramp for new team members, and manage team capacity and allocation as the department grows
• Oversee team operations and manage to key performance metrics

Department Leadership & Initiatives

• Lead quarterly department initiatives end-to-end to advance operational efficiency, client outcomes, or service innovation.
• Design and implement scalable workflows and playbooks that strengthen efficiency and ensure a consistent client experience across the department, turning lessons from individual accounts into reusable practice
• Partner cross-departmentally to deliver performance excellence, working selflessly with other teams to provide the best client experience
• Ensure case studies and success stories are developed from the team’s wins, reinforcing client investment and elevating Digible’s market presence
• Contribute to company-level initiatives that fuel long-term departmental and business growth

Product & Platform

• Champion Fiona adoption across the team’s client base, ensuring every team member is equipped to demo, onboard, and drive ongoing platform use
• Partner with Product and Development teams to translate aggregated client needs and usage patterns into feature enhancements and roadmap priorities
• Ensure platform issues and client-impacting bugs are surfaced, escalated, and resolved, with clear communication back to clients

How success will be measured:

• Retention % on assigned portfolio: ≥96%
• Escalation resolution time: <10 hours
• Team engagement score: >7
• Response time SLA: <5 hours
• Portfolio Growth 

While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in - hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.

You should have:

• 6+ years of relevant experience in a customer-facing role
• 5+ years of digital marketing experience 
• 2+ years of leading high-performing teams
• Experience working in a fast-paced agency environment
• Proven success in delivering measurable revenue growth across a client portfolio
• Strong leadership and mentorship skills - you’ve developed others and can point to their growth
• Multifamily/Senior Living/Student Housing experience is a strong plus
• Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

Pay, perks, and such:

• Annual Salary of $85k - $125k
• 4-Day Work Week (32-hour work week)
• WFA (Work From Anywhere)
• Discretionary Bonus
• We offer 3 weeks of PTO as well as sick leave, and bereavement. 
• We offer 11 paid holidays
• 401(k) + 5% employer match
• 75% employer-paid health benefits, including Medical, Dental, and Vision. 
• We provide $75/ month reimbursement for Physical Wellness 
• We provide $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Company Sponsored Social Events
• Company Provided weekly lunches and snacks for in office employees

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.