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Apprentice Customer Care

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • High School Diploma • 1 day ago

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Salary

≈ $8.5k – $16k per year (Estimated)

Location

In office (Indore)

Seniority

Intern

Employment

Internship

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Oct 1, 2026. Digitide Solutions scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020

Tech stack of Digitide Solutions

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your role will involve handling inbound customer inquiries, offering solutions, and ensuring a positive customer experience. This is a great opportunity to develop your customer service skills and gain valuable industry knowledge.

Answer incoming calls and provide accurate, friendly assistance to customers.
Resolve customer queries and complaints in a timely and efficient manner.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Document and update customer records and interactions in our database systems.
Collaborate with colleagues to ensure a seamless customer support experience.
Stay updated with product knowledge and company policies to provide accurate information.
Identify and escalate priority issues to the appropriate team members.
Assist in maintaining a positive and professional company image.
Provide feedback and suggestions to improve customer support processes.

Excellent communication skills, both verbal and written.
A friendly and empathetic approach to customer interactions.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong problem-solving and critical thinking abilities.
Basic computer literacy and proficiency in using customer support tools.
A positive attitude and a willingness to learn and grow.
High school diploma or equivalent qualification.
Previous customer service experience is an asset but not mandatory.
Ability to work flexible hours, including weekends, as required.

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