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Apprentice Customer Care

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • High School Diploma • 3 days ago

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Salary

≈ $8k – $16k per year (Estimated)

Location

In office (Pune)

Seniority

Intern

Employment

Internship

Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Sep 30, 2026. Digitide Solutions scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020

Tech stack of Digitide Solutions

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your role will involve handling inbound customer inquiries, offering solutions, and ensuring a positive customer experience. You will learn and grow within a supportive environment, gaining insights into the customer service industry.

Answer incoming customer calls and provide accurate information and assistance.
Resolve customer queries and complaints in a timely and efficient manner.
Maintain a friendly and professional attitude throughout customer interactions.
Document and update customer records and ensure data accuracy.
Collaborate with team members to share knowledge and best practices.
Stay updated with product knowledge and company policies to provide accurate information.
Handle customer escalations and work towards finding suitable resolutions.
Ensure customer confidentiality and maintain high ethical standards.
Provide feedback and suggestions to improve customer service processes.

Excellent communication skills, both verbal and written.
A friendly and approachable demeanor with strong customer service orientation.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic computer literacy and proficiency in using customer relationship management (CRM) systems.
Strong problem-solving skills and a proactive approach to finding solutions.
Willingness to learn and adapt to new processes and technologies.
Ability to work effectively as part of a team and collaborate with colleagues.
High school diploma or equivalent qualification.
Previous customer service experience is an asset but not mandatory.

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