Long applicationsign-up on Oracle
ENGINEER
Apply now
Similar jobs
Salary
≈ $9.5k – $25k per year (Estimated)
Location
In office (India)
Seniority
Junior · 2+ years exp
Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Oct 1, 2026. Digitide Solutions scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
As an Engineer at Digitide Solutions Limited, you will play a crucial role in our CLM Domestic Diversified team, specifically in the Manpower - Back Office department. Your primary responsibility will be to ensure the efficient and effective functioning of our back-office operations, while also providing exceptional customer support. This role is perfect for someone who is detail-oriented, has excellent problem-solving skills, and thrives in a fast-paced environment.
- Handle customer inquiries and provide timely, accurate, and friendly support via phone, email, and chat.
- Resolve customer complaints and ensure their satisfaction with our products and services.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Document and escalate complex customer issues to the appropriate teams for further resolution.
- Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Ensure compliance with company policies and procedures, especially regarding data privacy and security.
- Maintain accurate records of customer interactions and ensure data integrity.
- Assist in training and mentoring new team members to ensure a high standard of customer service.
- Stay updated with industry trends and best practices to enhance customer support strategies.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in a customer support or technical support role.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving and analytical skills, with a logical and systematic approach to issue resolution.
- Proficiency in using customer relationship management (CRM) systems and other relevant software.
- Ability to work independently and manage multiple tasks simultaneously.
- Excellent time management and organizational skills.
- A customer-centric mindset, with a focus on delivering exceptional service.
- Willingness to continuously learn and adapt to new technologies and processes.
- Strong work ethic and a positive, collaborative attitude.
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,059,896 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Free forever. No card. Under a minute.
Recommended for you based on this role
Industrial Engineering
Similar stack
Same company
India
≈ $56k – $108k per year (Estimated) • In office • Full-Time • 5+ years exp • High School Diploma • Charlotte
Apply
Public Safety Officer
1 day ago
≈ $37k – $70k per year (Estimated) • In office • Part-Time • 1+ year exp • High School Diploma • Milwaukee
Apply
≈ $37k – $70k per year (Estimated) • In office • Full-Time • 2+ years exp • PhD • Macon
Apply
≈ $37k – $70k per year (Estimated) • In office • Full-Time • 2+ years exp • PhD • Charlotte
Apply
Apply
Associate Engineer
4 days ago
≈ $9k – $24k per year (Estimated) • In office • Gurgaon
DevOps
Windows
Wi-Fi
Cybersecurity
Active Directory
Management
Jira
ServiceNow
ITSM
Apply
Senior Engineer
11 months ago
≈ $15k – $34k per year (Estimated) • In office • Bengaluru
JavaScript
TypeScript
Node JS
Node JS
Express
Frontend
Angular
DevOps
CI/CD
Management
Agile
Apply
Apply
Senior Director - Talent Acquisition
2 days ago
≈ $21k – $51k per year (Estimated) • In office • 10+ years exp • Bachelor's Degree • Mumbai
Apply
Apprentice Customer Care
2 days ago
≈ $8k – $16k per year (Estimated) • In office • Internship • High School Diploma • Pune
Apply
Physical Design Engineer
1 day ago
≈ $15k – $35k per year (Estimated) • In office • 5+ years exp • Bengaluru • Kochi • Chennai • Pune
Chips/EDA
Cadence Innovus
Synopsys PrimeTime
Apply
Telecom Solution Architect / Lead - OSS/BSS
11 hours ago
≈ $23k – $51k per year (Estimated) • In office • Full-Time • Bachelor's Degree • India
DevOps
AIOps
Apply
In office • Internship • India
Databases
NATS
Analytics
Microsoft Excel
Management
Microsoft Office
Apply
≈ $8k – $16k per year (Estimated) • In office • Internship • Bachelor's Degree • Pune
Apply
Data Transformation Manager
1 day ago
≈ $17k – $41k per year (Estimated) • In office • Full-Time • 15+ years exp • Bachelor's Degree • India
Python
AI/ML
Machine Learning
DevOps
GCP
Management
Agile
Scrum
Apply
This is one of many
1,059,896 more open roles from verified company boards, updated every day.