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Associate Engineer

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5 days ago
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Salary
≈ $9k – $24k per year (Estimated)
Location
In office (Gurgaon)
Seniority
Junior

Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Sep 28, 2026. Digitide Solutions scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions

A Helpdesk Support Engineer provides first-line technical assistance to resolve hardware, software, and network issues for end users

  • Ticket Management: Log, track, prioritize, and close support requests using IT service management (ITSM) tools like Jira or ServiceNow.
  • Troubleshooting: Diagnose and fix issues with Windows/macOS operating systems, office applications, printers, and LAN/Wi-Fi connectivity.
  • User Access Management: Handle password resets, set up user accounts in Active Directory, and manage Microsoft 365 permissions.
  • Maintenance & Deployment: Install software patches, run antivirus updates, and configure new laptops or workstations for employee onboarding.
  • Escalation: Transfer complex or unresolved technical issues to Tier-2 or Tier-3 senior engineering teams

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