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Desktop Support Engineer
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In office (Ahmedabad)
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 3, 2026. Digitide Solutions scores B on the Alion truth index.
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Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
A desktop support engineer is an IT professional who installs, maintains, and troubleshoots computer hardware, software, and network connections for organization users.
- Technical Troubleshooting: Diagnose and fix hardware, software, and printer issues via phone, email, chat, or ticketing systems like ServiceNow.
- System Setup: Install, configure, and update operating systems (Windows, macOS, Linux) and office applications.
- User Administration: Manage accounts, resets, and permissions using directory tools like Active Directory.
- Maintenance: Perform on-site or remote desk-side support and document technical logs and solutions.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge: Hands-on experience with PC/laptop hardware, peripherals, TCP/IP, DNS, DHCP, and VPN setup.
- Soft Skills: Strong problem-solving, customer service orientation, and clear communication abilities.
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