Senior Engineer - Desktop

We are looking for a proactive and technically sound Senior Desktop Engineer (L2) to manage day-to-day IT operations at the Quess Chennai office. The role requires strong troubleshooting skills, ownership mindset, and the ability to independently support end users while coordinating with the central IT team for escalations.

The candidate should be smart, responsive, and capable of handling onsite IT infrastructure efficiently.

Key Responsibilities

End User Support (Primary Responsibility)

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
• Install and configure applications, antivirus, and security tools.
• Support onboarding and offboarding (user setup, email configuration, asset handover).

Basic Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Coordinate with ISP for internet issues.
• Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
• Ensure meeting room IT equipment is operational.

IT Asset & Compliance Support

• Manage IT asset allocation and tagging.
• Maintain asset register and coordinate with central team for updates.
• Ensure devices are patched and antivirus is updated.
• Support IT audits and compliance checks when required.

Office IT Operations

• Act as onsite SPOC for office IT issues.
• Log and track incidents in ITSM tool.
• Coordinate with L3 / Infra / Network teams for escalations.
• Handle hardware troubleshooting and vendor coordination for repairs.

Required Skills

• Strong troubleshooting skills (Windows OS & Hardware).
• Good knowledge of O365, Outlook, Teams.
• Basic understanding of AD & user management.
• Basic networking knowledge (IP, DNS, DHCP).
• Familiarity with IT ticketing tools.
• Good communication skills.
• Ability to work independently onsite.

Good to Have

• Experience supporting 100+ user environment.
• Experience handling Mac devices and Ubuntu laptops.
• Exposure to endpoint management tools (Intune - basic knowledge).
• Understanding of basic security practices (BitLocker, MDM).
• Experience handling asset management processes.

Behavioral Expectations

• Quick response to incidents.
• Ownership-driven approach.
• Clear communication with business users.
• Proactive in identifying recurring issues.
• Professional and disciplined work style.