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Sr.Customer Support Officer

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 13 days ago
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Salary
≈ $14k – $34k per year (Estimated)
Location
In office (Chennai)
Seniority
Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 5, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions
As a Senior Customer Support Officer, you will be responsible for overseeing and guiding a team of support staff, ensuring a high level of customer satisfaction. Your expertise will be crucial in handling complex customer inquiries and providing timely and accurate solutions. This role offers an opportunity to make a significant impact on our customer support strategy and overall business success.
  • Lead and manage a team of customer support staff, providing guidance and support.
  • Handle complex customer inquiries and provide expert-level solutions.
  • Ensure timely and accurate responses to customer emails and chat messages.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Train and mentor junior support staff, fostering a culture of continuous learning.
  • Maintain and update customer support knowledge base and documentation.
  • Conduct regular performance reviews and provide feedback to team members.
  • Stay updated with industry trends and best practices in customer support.
  • Represent the company professionally and maintain a positive brand image.
  • Minimum 5 years of experience in customer support, with at least 2 years in a leadership role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong problem-solving and analytical skills, with a customer-centric approach.
  • Proficiency in using customer support tools and systems, including email and chat platforms.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Experience in an international customer support environment is preferred.
  • Familiarity with CLM (Contract Lifecycle Management) processes is an asset.
  • Strong organizational skills and attention to detail.
  • Excellent time management and the ability to meet deadlines.
  • A positive and proactive attitude, with a passion for customer service.
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