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Customer Service Associate

Digitide Solutions · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · High School Diploma · 29 days ago

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Salary

≈ $5.5k – $13k per year (Estimated)

Location

In office (Bengaluru)

Seniority

Junior · 1+ year exp

Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Sep 24, 2026. Digitide Solutions scores B on the Alion truth index.

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Company

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Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com · HQ: Bengaluru, India · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Business Process Outsourcing (BPO) · 5000+ employees · Est. 2020

Tech stack of Digitide Solutions

As a Customer Service Associate, you will play a vital role in our company's success by delivering exceptional customer service and support. You will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and effectively. Your primary goal is to build strong relationships with customers, understand their needs, and provide tailored solutions to enhance their experience with our products and services.

Handle inbound and outbound customer calls, emails, and chats, providing accurate and timely responses.
Resolve customer complaints and queries, ensuring a high level of satisfaction.
Maintain accurate records of customer interactions and feedback.
Collaborate with cross-functional teams to address customer needs and escalate issues when necessary.
Stay updated with product knowledge and company policies to provide accurate information to customers.
Identify and report any potential customer service issues or trends to the management team.
Uphold the company's values and maintain a professional and friendly demeanor at all times.
Ensure compliance with data privacy and security regulations during customer interactions.
Actively contribute to team goals and collaborate with colleagues to improve overall customer service performance.
Engage in continuous learning and development to enhance your customer service skills and knowledge.

High school diploma or equivalent; relevant certifications in customer service are preferred.
1-2 years of experience in a customer service role, preferably in a call center environment.
Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments.
Strong problem-solving and critical thinking abilities to handle customer inquiries and resolve issues.
Proficiency in using customer relationship management (CRM) systems and other relevant software.
Ability to work in a fast-paced, high-volume call center environment, managing multiple tasks simultaneously.
Excellent time management and organizational skills to prioritize and manage a heavy workload.
A customer-centric mindset with a passion for delivering exceptional service and building customer relationships.
Willingness to learn and adapt to new technologies and processes to enhance customer service.
Strong work ethic, reliability, and a commitment to maintaining high standards of customer satisfaction.

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