Team Leader

A1 to A3

• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

A2 to A3

Or

P1 to P2

• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

• Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment.
• Oversee daily operations, ensuring efficient and timely customer service and collection processes.
• Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction.
• Implement and monitor performance metrics, identifying areas for improvement and driving team performance.
• Collaborate with the Department Head and other teams to align collection strategies with company objectives.
• Conduct regular team meetings, providing feedback, and facilitating open communication channels.
• Train and mentor team members, ensuring they are equipped with the necessary skills and knowledge.
• Stay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency.
• Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
• Build and maintain strong relationships with key stakeholders, including clients and internal teams.

·Should have good geo Knowledge.

·Should know how to do allocation.

·Should have handled 7 to 8 CREs.

·Should he handy of excel.

·Experience of handling team.

·Should travel as and when required.

·Should know how to handle client query and provide solution on it.

· Candidate must have DRA certificate.