Team Leader

A1 to A3

• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

A2 to A3

Or

P1 to P2

• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

Key Responsibilities:

• Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets.
• Monitor team performance and provide regular feedback and coaching.
• Handle escalated customer cases and ensure timely resolution.
• Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions.
• Ensure adherence to regulatory and internal compliance guidelines.
• Coordinate with cross-functional teams (e.g., Field Collections) for account resolution.
• Conduct regular team meetings, training sessions, and performance reviews.

Required Skills & Qualifications:

• Minimum 1-2years of experience in collections as a caller.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyse data and drive performance through insights.
• Proficiency in MS Excel and CRM tools.
• Fluency in Malayalam Or Tamil and English.

Eligibility Criteria:

• Open to internal employees who meet the experience and performance criteria.
• Should have completed at least [1 Year] in the current role.
• No active disciplinary actions or performance improvement plans.

Graduation