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Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Nov 11, 2026. eClerx scores C on the Alion truth index.

Overview
Company
Impact
Profile match
eClerx is an Indian knowledge process outsourcing and analytics company that provides data management, operations, analytics and automation services to large enterprises. Founded in 2000 and listed on the Indian stock exchanges, it serves financial services, communications, retail, technology and media clients from delivery centres in India, the Philippines, Thailand and Europe, covering digital customer operations, financial markets operations and programmatic media buying. The company is headquartered in Mumbai, India.

Job Description - Software Analyst

Job Title: Software Analyst

Designation: Analyst

Department: IT / Software

Experience: 0-3 Years

Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented and analytical Software Analyst to understand business requirements, analyze software applications, identify issues, and support the development and implementation of software solutions. The ideal candidate should have good analytical, problem-solving, and communication skills, along with a basic understanding of software development processes.

Key Responsibilities

  • Analyze business and technical requirements for software applications.
  • Gather, document, and understand user requirements.
  • Coordinate with developers, QA teams, and other stakeholders.
  • Perform software testing and identify bugs or application issues.
  • Prepare functional documentation, reports, and process flows.
  • Troubleshoot software-related issues and provide appropriate solutions.
  • Monitor application performance and suggest improvements.
  • Support software implementation, upgrades, and maintenance.
  • Ensure software solutions meet business requirements.
  • Maintain proper documentation of system changes and updates.

Required Skills

  • Good knowledge of SDLC (Software Development Life Cycle).
  • Understanding of software applications and databases.
  • Basic knowledge of SQL and database management.
  • Familiarity with MS Excel and documentation tools.
  • Knowledge of software testing and troubleshooting.
  • Strong analytical and problem-solving abilities.
  • Good verbal and written communication skills.
  • Ability to work collaboratively with cross-functional teams.

Educational Qualification

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • BCA, MCA, B.Tech, or equivalent qualification preferred.

Preferred Skills

  • Knowledge of SQL, Jira, and MS Excel.
  • Basic understanding of Agile and Scrum methodologies.
  • Familiarity with software testing tools.
  • Knowledge of requirement-gathering and documentation.

Key Competencies

  • Analytical Thinking
  • Problem-Solving Skills
  • Attention to Detail
  • Communication Skills
  • Team Collaboration
  • Time Management

Role Objective: To analyze, support, and improve software applications while ensuring smooth system functionality and alignment with business requirements.

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