Technical & Compliance Officer

The Technical & Compliance officer ensures product safety, regulatory compliance, and quality by executing compliance checks, audits, assessments, and issue resolution across all products and suppliers

Minimum Requirements…

Essential:

• Degree in Food Science, Food technology, Dietetics, Nutrition, Biochemistry, Microbiology, Consumer Science or related field.
• 2-5 years’ experience in technical, compliance, quality assurance, regulatory or related retail, manufacturing or pharmacy roles.
• Food safety or quality system auditing is an advantage.

Responsibilities

Regulatory Product Compliance

• Ensure product compliance through conducting checks including but not limited to labelling, formulation, registrations, and regulatory.
• Ensure vendor compliance through conducting site visits, audits, assessments and reporting.
• Ensure product marketing material and in store collateral compliance.
• Support NPD processes by ensuring compliance and safety standards are met.
• Investigate product issues, complaints, and quality concerns

Stakeholder Engagement

• Work with suppliers, regulatory bodies, and internal stakeholders to resolve compliance issues.
• Support the Technical Compliance Manager in audits, testing, and reporting.
• Collaborate with NPD, Category and marketing teams on product approvals.

Governance and risk

• Ensure adherence to regulatory requirements and compliance standards. Accurately inform internal stakeholders of any new regulations.
• Assist with product analysis programs, safety and quality assurance standards and procedures.
• Maintain compliance records, trackers, documentation and reporting.
• Identify and escalate product safety and regulatory risks.
• Support recall and risk management processes
• Handle of complaints and queries related to scientific, QA, technical and regulatory matters
• Support and input to sustainability projects

Key Skills

• Strong regulatory and compliance knowledge.
• Attention to detail and analytical capability.
• Understanding of product safety and quality standards.
• Stakeholder engagement capability

Key Performance Indicators

• Compliance coverage and accuracy.
• Issue resolution time.
• Audit and inspection coverage and outcomes.
• Data and documentation accuracy