Senior Client Solutions Manager

SENIOR CLIENT SOLUTIONS MANAGER

ABOUT US

Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by "The Matrix Way," we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market-leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience “A Better Process for Success” with us.

Culture matters! At Matrix, our core purpose is Enhancing People's Lives...Every Day. Our fundamentals guide our culture, and you can learn more about our unique environment here: www.matrixti.com/culture.

OVERVIEW

Join our team as a Senior Client Solutions Manager!

This is a hybrid role based out of our Minneapolis Office in Edina, MN. The position is salaried.

The CSM is focused on early client engagement and initial planning of the project to hand over to the project teams. The CSM maintains and expands relationships with strategically important large and regional customers in addition to multiple named customers within a specific region of the business. The CSM is responsible for supporting the Corporate Account Managers (CAM) in developing, growing, and maintaining key and strategic accounts.

KEY RESPONSIBILITIES

• Works in a safe manner at all times. Adheres to both Matrix and client-established safety standards when appropriate.
• Adheres to the policies and procedures of the Quality System and/or discipline standards.
• Achieves strategic customer objectives defined by company management.
• Closely coordinates company executives’ involvement with customer management.
• Establishes productive, professional relationships with key personnel at assigned customers.
• Proactively supports a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis through project bid walks with clients.
• Assist clients in project definition for undefined engagements by working through conceptual development and a path forward.
• Leads introductory client meetings and supports the project team by developing a streamlined process to set up proposals successfully with each client engagement.
• Develops and maintains strategic relationships and partnerships with construction and distributors.
• Provides technical training and education to the CAM group and other management groups as needed.
• Develops and maintains a technical program within a specific discipline, enhancing client services for future growth.
• Maintains strategic relationships with key vendor partners assigned by management.
• Understands the competitive landscape in strategic accounts.
• Supports the negotiations of the Master Service Agreement with strategic accounts.
• Meets assigned expectations for profitability. Creates and maintains account-specific sales presentations.
• Supports the completion of strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.
• Enlists the support of engineering and management resources as needed for client proposals.
• Coordinates the involvement of company personnel, including engineering and management resources, in order to meet account performance objectives and customers’ expectations on opportunities.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Maintains involvement in active projects to ensure company and account goals are being managed and attained.

QUALIFICATIONS

• Bachelor's of Science degree or other related technical field, or business/engineering hybrid degree from an accredited college or university.
• MBA preferred
• Engineering/Industrial sales experience
• Five to ten years of strategic sales experience in a business-to-business sales environment
• Strong verbal and written skills
• Strong organizational and time management skills
• Computer proficiency and competent with MS Office products
• Active driver’s license
• Ability to travel frequently
  • Local travel: 25-50%
  • Overnight travel: 25-50%

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
• The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color, vision, peripheral vision, depth perception, and the ability to adjust focus.
• This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.
• This employee may perform industrial field work which could include exposure to a wide range of known food allergens.

WHY MATRIX?

Physical and Mental Wellness and Work/Life Balance:

• Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance
• Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
• Paid Parental Leave, Bereavement Leave
• Flexible Work Schedules, Work at Home Options
• Wellness Program with Incentive Dollars, Preventive Health Screenings
• Employee Assistance Program (EAP), Critical Illness and Accident Insurance

Financial Wellness:

• 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
• Market-based competitive Compensation and Overtime Pay for Salaried positions
• Quarterly Bonus Program and Spot Bonus Program
• Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
• Life Insurance Paid by Matrix and Buy-Up Options
• Short-Term and Long-Term Disability Plan Paid by Matrix

Personal and Professional Growth:

• Technical, Managerial, and Administrative Career Paths
• Onboarding and Mentoring, Internal Training and Cross Training
• PE Certifications, Registration, and Renewals
• Assessments and Leadership Development
• External Certification Programs, Professional Memberships
• Tuition Reimbursement Program

Recognition, Culture, and Other Perks:

• Regular Employee Updates and Town Halls, Annual Engagement Surveys
• Employee Service Awards and Peer Recognition
• Strong Fundamentals (Core Values)
• Employee Referral Program/Bonus
• Casual Dress
• Discount Programs
• Community Involvement Committee
• Sports Teams and Clubs

We offer market-competitive compensation for a Senior Client Solutions Manager, with a base range of $106,000 to $150,000 annually, and a total compensation package that includes profit sharing, ESOP participation, 401(k) matching, and overtime pay. Salaries are based on experience, skills, and qualifications.

Matrix Technologies, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.