General Manager - Financial Services

• Our client, a growing financial services business, is looking for an experienced and adaptable General Manager to establish and manage a new operation in partnership with a large international payments company. The role involves building and leading a team, coordinating the launch, overseeing daily operations and commercial performance, and identifying opportunities to develop further partnerships as the business grows.

Key Responsibilities

• Establish the operation, including recruiting and managing the team, setting up systems and procedures, and coordinating the launch.
• Oversee technology integration, banking arrangements, client onboarding, reconciliations and client support.
• Manage the day-to-day relationship with the business partner, including service-level reporting, operational reviews and issue resolution.
• Ensure efficient operational delivery and work with the compliance team to implement applicable FAIS, FICA and exchange control requirements.
• Prepare and manage operational budgets, monitor performance against targets and report on costs, revenue and transaction volumes.
• Identify new partnership opportunities, prepare business cases and oversee the operational implementation of approved partnerships.
• Identify process improvements, manage operational risks and support audits and regulatory reviews.

Minimum Requirements

• Relevant degree or equivalent experience.
• At least five years' experience in financial services operations or international payments.
• Proven management experience and a track record of building an operation, team or processes from the ground up.
• Experience managing relationships with established business partners
• Sound working knowledge of FAIS, FICA and exchange control requirements.
• Strong planning, commercial awareness, problem-solving and stakeholder management skills.
• RE1 (Key Individuals) completed, or willingness to pass within three months of starting.

Key Attributes

• Adaptable and comfortable working in a growing business.
• Proactive, organised and solutions-driven.
• Strong leadership skills and the ability to take ownership.
• Commercially aware, collaborative and comfortable managing competing priorities.