L2 IT Support Technician
First seen by Alion on Oct 28, 2026.
Description
L2 IT Support TechnicianLocation: Umhlanga, Durban | On-site
We are looking for an experienced L2 IT Support Technician to provide hands-on IT support at a client site in Umhlanga. The successful candidate will be responsible for troubleshooting technical issues, managing Microsoft 365 and Active Directory, and ensuring efficient support delivery.
Key ResponsibilitiesProvide first- and second-line IT support to end users.
Administer Microsoft 365, including user accounts, licences, mailboxes, permissions and MFA.
Manage Active Directory, Entra ID, Group Policy and user access.
Troubleshoot Windows 10/11, laptops, printers and peripherals.
Resolve basic networking issues involving TCP/IP, DHCP, DNS, Wi-Fi and VPNs.
Log, prioritise and manage tickets in line with SLAs, ensuring clear documentation and timely escalation.
Work independently on-site while maintaining professional communication and excellent customer service.
Proven hands-on experience administering Microsoft 365 and Entra ID.
Experience with Active Directory and Group Policy.
Strong Windows desktop and end-user support skills.
Good networking fundamentals, including DHCP, DNS, TCP/IP and VPN troubleshooting.
Experience using ticketing systems and working within SLAs.
Strong troubleshooting, communication and problem-solving skills.
Ability to work independently and handle challenging users professionally.
Experience with 3CX, Yealink phones, Microsoft Intune and RMM tools.
Fully on-site position in Umhlanga.
Normal office hours with a standby rotation; weekend callouts are rare.
Own transport and a valid driver's licence are preferred.
Vendor training and certifications are provided.
Candidates must be able to demonstrate practical, hands-on technical knowledge. Strong ticketing discipline and SLA management are essential.