IT Support & Service Desk Administrator
Opening from Byborg SSC BUD
Company Description
Welcome to Byborg! As a leader in IT and streaming solutions, we specialize in delivering high-quality services that offer premium online experiences.
Headquartered in Luxembourg and operating globally, our company is proud of its diversity, with over 40 different nationalities working side by side. Since its launch, our flagship product has led the market, continually pushing the boundaries of digital innovation. Today, working with the latest technology, our platforms serve millions of users daily.
We are proud of our dynamic portfolio, featuring over 16 leading and fast-growing brands. These include our streaming platforms (LiveJasmin.com, Cherry.TV, IsLive.com, Oranum.com), our marketing and advertising services (AdSupply, AWEmpire, TwinRed), and our entertainment and lifestyle brands (LoyalFans.com, The Million Roses, Kinkly.com).
Are you looking for new challenges in an international, collaborative environment? The Byborg squad is seeking passionate individuals ready to make an impact. Join us in our inclusive workplace where you will be appreciated, and you can grow and achieve your potential. Help us shape the future!
Tasks and Responsibilities
- Users support for any IT problem via any communication method (face-to-face, Teams,
phone, IM, Mail, Service Desk)
- Maintain documentation (knowledge database) among entire support team, keep it up to date,
create Standard Operating Procedures
- Collaboration with service providers
- Report on progress in Service Desk system (JIRA Service Desk)
- Responsible for software installation, general computer configuration, 3rd party application
troubleshooting and problem resolution, hardware issue resolution, asset moving, cable
arrangement, seating, network maintenance, user accounts and related issues, inventory followups and anything relevant connected to these directly or indirectly.
- Responsible for inventory management, email accounts and email data management, DNS
management, DHCP management, Configuration manager operation, intranet management,
Group Policy management, scripting, monitor-screen maintenance, disk cloning and imaging,
and anything relevant connected to the above directly or indirectly.
- Following workflows and rules
- Any other tasks assigned by the direct line manager or management
Requirements
- 4+ years of relevant Support & Service Desk Administrator or equivalent experience
- 2+ years experience at Byborg or equivalent references (References that involved working
similar size and profile companies)
- Experience in providing IT-Support (User Helpdesk - 1st & 2nd Level)
- Hands on experience with Windows 10/11, MacOS including provisioning, patching, and OSlevel diagnostics
- Intermediate knowledge of Microsoft products such as office 365, Intune, Active directory,
Exchange, Azure AD, etc…
- Direct working experience with endpoint management like Intune, Jamf, Mosyle.. or similar
- Basic PowerShell and Bash scripting knowledge
- Basic knowledge of networking DNS, DHCP, VLANs, Wi-Fi/802.1X, and structured
troubleshooting of connectivity issues to root cause
- Configuration, support, and troubleshooting of VPN and remote access solutions
- Knowledge of iOS or Android mobile devices
- Ownership of documentation: writing and maintaining SOPs, runbooks, and knowledge base
articles that reduce escalations and enable 1st line self-sufficiency
- Strong independent debugging mindset
- Excellent Hungarian and English language skills(C1)
- Ability to work in a team
- High self-sufficiency, and availability
- General computing hardware knowledge
- Ability to create detailed, precise documentations, user guides