NOC Technician
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on May 17, 2026. DocomoPacific scores B on the Alion truth index.
Join Our Team as a NOC Technician!
At DOCOMO PACIFIC, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good.
We’relooking for a NOC Technicianto join our Network Operations Center team. In this role, you’llbe at the heart of our network-monitoring, troubleshooting, and protecting the services that keep Guam and the CNMI connected 24/7, 365 daysa year.
If you thrive in fast-paced environments, love problem-solving, and enjoy being the calmin the storm when issues arise, this role is for you.
What You’ll Do
As a NOC Technician, you’lltake end-to-end ownership of network monitoring, incident response, and coordination across teams to ensure service reliability and performance.
You will:
- Monitor DOCOMO PACIFIC’s Video, Internet, Mobile, Voice, and IT networks using enterprise-level surveillance tools (RAN, Transmission, IP Core, EMS, NMS, OSS, Servers, Power, and more).
- Manage trouble tickets from start to finish-creating, tagging, escalating, coordinating, and closing tickets in accordance withSLAs and KPIs.
- Perform first-level isolation and troubleshooting of alarms, outages, and service degradations.
- Coordinate with Customer Care, Field Operations, IT, and vendors to resolve incidents and customer-impacting issues.
- Dispatch Field Operations for outages, alarms, and site facility issues, including managing schedules, work orders, and follow-ups.
- Support Change Management by creating and monitoringPlanned Work Orders (PWOs), ensuring proper approvals, notifications, and post-implementation reviews.
- Send timelyoutage and maintenance notifications via email, Teams, chat groups, and SMS for planned and unplanned events.
- Participate in incident escalations, War Rooms, and root cause investigations, including requesting and documenting Reasons for Outage (RFOs).
- Perform routine network quality checks to proactively identifyand prevent potential issues.
- Maintain detailed logs, shift handover reports, incident reports, and KPI performance documentation.
- Ensure monitoring tools, documentation, and network records are accurateand up to date.
- Support and oversee Managed Services by validatingprocesses, reports, and monitoring integrity.
- Assistwith training staff, users, or customers when needed.
- Contribute to continuous improvement of NOC policies, procedures, and workflows.
Who We’re Looking For
We’researching for a sharp, detail-oriented problem-solver who stays cool under pressure and takes pride in keeping critical systems running smoothly.
You’ll thrive here if you’re:
- A network watchdogwho loves monitoring systems and catching issues before they escalate.
- A calm decision-makerwho can assess situations quickly and escalate appropriately.
- A strong communicatorwho works seamlessly with Customer Care, Field Ops, IT, and vendors.
- A team playerwho values clear handoffs, documentation, and collaboration across shifts.
- A tech-curious learnerwho adapts easily to evolving technologies and tools.
Qualifications
- High school diploma or GED equivalent required.
- Associate degree in Electronics & Communications, Computer Science, or equivalent military technical training; or
- 4-5 years of experience in the telecommunications industry or service provider networks.
- Experience with Technology or Business Support Systems is a plus.
Technical Know-How:
- Solid understanding of telecommunications principles and network operations processes.
- Basic to intermediate knowledge of:
- Mobile and fixed technologies (OSI model, switching, routing, wireless, RF, satellite).
- EMS, NMS, and OSS platforms.
- Video systems, backend controllers, and quality analyzers.
- Familiarity with Linux and Cisco environments.
- Experience or exposure to scripting or programming is a plus.
- Comfortable working with desktop applications and multiple operating systems (Windows, UNIX/Linux).
What You Bring
- Positive and energetic personality.
- Strong problem-solving and technical troubleshooting skills.
- Calm and approachable under pressure.
- Self-motivated and able to make sound decisions.
- Professional, empathetic, and customer-focused communication style.
Work Schedule
- This is a full-time role that requires flexibility, including shift work, based on department and company needs. Our NOC operates 24x7, 365to keep our communities connected.
Why You’ll Love It Here
When you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future. You’llwork with passionate colleagues in a supportive environment that values growth, innovation, and teamwork. Also, we provide:
- Career Growth: Start here and move up. Docomo Pacific invests in your training and development.
- Community Impact: Every connection you install strengthens our island communities.
- Team Culture: You’renever aloneand we’vegot each other’s backs with the spirit of Ina’fa’maolek(working together for the greater good).
- Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
- Pride & Purpose: Be part of Guamand CNMI’smost trusted telecom provider, delivering “Tomorrow’s Islands, Today.”
Ready To Join Us?
If you’repassionate about technology, enjoy problem-solving, and want to be part of a team that connects our communities, apply today!
At DOCOMO PACIFIC, we celebrate what makes each of us unique. We’reproud to be an Equal Opportunity Employer-committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran, and basis of disability or any other federal, stateor local protected class.