Account Manager - Spain
Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 10, 2026. Doctrine scores B on the Alion truth index.
Why join Maite.ai
At Maite.ai, we are transforming the way legal professionals work with artificial intelligence. With a validated product growing at a double-digit rate month after month for more than two years, we are looking for an ambitious professional to join as an Account Manager, building the proactive operations that will drive our retention and expansion in the legal sector.
If you are passionate about customer success, AI, and building scalable retention strategies in dynamic environments, this opportunity is for you.
The Role
As an Account Manager at Maite.ai, you will be responsible for growing your client portfolio and keeping customers happy and loyal. Your goal is to help every client get the most value from our AI solution and identify new opportunities to grow each account. You will work closely with legal professionals as a trusted partner. You will understand their needs, build strong relationships, and help them use Maite.ai in their daily work, making it an essential part of their business.
Your role is not just about keeping customers happy. You will grow your portfolio, secure renewals, and generate new revenue. You will manage your accounts proactively, identify customers at risk of leaving, and turn increased product usage into business opportunities.
You will join a team that is still being built, with the freedom to take initiative, develop best practices, and directly contribute to Maite.ai’s growth in Spain. You will have the opportunity to help build a strong Account Management strategy, combining close customer relationships, commercial performance, and AI-powered automation.
Your core scope covers :
- Manage and grow your client portfolio. Build long-term relationships, understand your clients’ business needs, and take action to improve customer satisfaction, loyalty, and revenue from each account.
- Drive product adoption and show the value of Maite.ai. Help clients get started with the solution, identify valuable use cases, and take action to make Maite.ai part of their daily work.
- Secure renewals and reduce churn. Identify customers at risk of leaving, spot early warning signs, and create action plans to keep customers and protect recurring revenue.
- Generate growth through upselling and cross-selling. Identify new business opportunities, help clients move to the plans that best fit their needs, and turn increased product usage into revenue growth.
- Track account performance using data. Monitor key metrics such as renewals, churn, product adoption, customer satisfaction, and account growth to prioritize your actions, measure results, and achieve your commercial targets.
- Build strong customer relationships. Act as the main point of contact for your clients, understand their challenges, and coordinate with internal teams to find the right solutions when needed.
- Take a proactive approach to Account Management. Do not wait for customers to ask for help. Identify accounts with growth potential, spot declining product usage, and take action at the right time, whether through training, tailored support, or new business opportunities.
- Build and improve our ways of working. Help create playbooks, processes, and Account Management best practices to build an efficient team that can scale as the business grows
- Use AI to work smarter and drive performance. Use AI tools to automate repetitive tasks, personalize customer interactions, identify the best opportunities, and spend more time growing your accounts.
What You’ll Do
Your goal: help your clients grow, develop your portfolio, and directly contribute to Maite.ai’s growth in Spain.
What we're looking for :
- Proven experience as an Account Manager or Customer Success Manager, ideally in a SaaS, software, or tech environment. You know how to manage and grow a client portfolio.
- Experience with CRM and technical support tools: It is essential that you have solid experience with these types of tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.) so that you can join the team and hit the ground running right away.
- Absolute proactivity: The mental agility to spot a potential problem and solve it before the client even complains.
- Approachability, empathy, and problem-solving: You are a great listener, you understand user frustrations, and you communicate in a clear, direct way. Zero textbook answers, 100% real solutions.
- Strong organizational and negotiation skills: Ability to flawlessly manage multiple accounts at different stages of their lifecycle without losing focus.
- Languages: Fluent English is mandatory. Other languages are a plus, especially French
- Nice to have
- A legal background or experience in the legal sector.
- Familiarity with AI tools and a genuine curiosity to use them to optimize your own work.