Solutions Engineer

Docuverabuilds technology that supports the highly regulated pharmaceutical industry, where quality, trust, and compliance genuinely matter.

Our people contribute to work that really matters, collaborate with talented people globally, and help shape the future of digital content in life sciences.

Let us tell you more about what we do at Docuvera, why we do it, and what it means for you -

More about Docuvera

Docuvera is the industry leader in governed, structured content authoring for the life sciences industry and as a pioneer in this space, we are proud to support top global Pharma companies. Born out of Author-it in 2017, Docuvera is now a member of the cormeo family of companies, an exciting step that strengthens our global reach and long-term growth.

Our mission

We are on a mission to help our customers harness the power of digital innovation, accelerating their ability to safely get their life changing products to market faster.

For our customers, Docuvera empowers them to drive digital transformation in how they manage their content. Docuvera turns their content into small, reusable components (building blocks). A component is written and approved once, then reused confidently and consistently across many documents, projects, and regions.

For our team, it means delivering real world impact through ground-breaking solutions to technically complex problems.

About this role and why it matters

This role serves as a critical bridge between commercial sales, customer success, and product teams. It plays a central role in early-to-mid pipeline activities and supports seamless transition into implementation, ensuring technical and business alignment with our pharma and life sciences customers.

Acting as both a sales consultant and a technical architect, you’ll collaborate with Account Executives on value-based discovery and business case development, while also engaging with the Customer Success team to define readiness and scope post-sale. You will help prospects understand the strategic value of structured content platforms in regulatory and clinical. CMC and other pharma use-cases for Docuvera and ensure that proposed solutions align with enterprise-scale deployment requirements including security, compliance, metadata design, and structured reuse.

This is an influence-only, non-quota-carrying pre-sales role that is essential to closing complex, multi-stakeholder deals, often involving global pharmaceutical organizations and six- to seven-figure SaaS investments.

What you'll focus on

Pre-Sales and Sales Collaboration

• Partner with Account Executives to drive early-stage discovery and align Docuvera’s capabilities with customer needs across labeling, CMC, clinical, safety, quality, and medical affairs.
• Independently deliver tailored solution demonstrations, technical walkthroughs, and business case development in collaboration with Product Marketing and Solutions Consulting.
• Serve as the technical and regulatory voice during deal cycles, helping reduce friction in InfoSec, IT, and Procurement reviews.

Technical Architecture & Readiness Scoping

• Lead early architecture design sessions to map integration, content reuse, structured authoring, and metadata alignment strategies.
• Support proof-of-concept or sandbox efforts by configuring and demonstrating platform workflows that address client-specific use cases.
• Partner with Customer Success teams to assess readiness and define early implementation scope, particularly for large enterprise programs.

Cross-Functional Engagement

• Participate in global workshops, industry events, webinars, and customer advisory activities as a subject matter expert.
• Track deal progression, surface technical blockers, and collaborate with Engineering and Product to ensure roadmap alignment.
• Lead RFP/RFI responses. Assist in InfoSec reviews, and validation documentation across regulated content workflows.

What you'll bring to the role

You'll have some or all of these technical skills, experience and knowledge

• 7-12 years in one or more of the following roles:
  • Solution Consulting or Sales Engineering for B2B SaaS
  • Regulatory Information Management or Digital Transformation within pharma
  • Technical product management or implementation consulting
• Proven experience working with structured content platforms and/or traditional content management systems such as Veeva, OpenText, CARA is desirable
• Demonstrated success supporting large, global clients with complex regulatory and operational requirements
• Strong storytelling, communication, and executive presentation capabilities
• Comfortable leading both strategic discussions and technical validations
• Skilled in quickly configuring platform instances based on customer technical requirements, creating custom workflows that demonstrate structured content authoring, metadata management, and regulatory compliance automation based on best practice strategies.
• Able to translate complex features into commercial, regulatory, and operational value
• Adept at managing multiple workstreams and communicating across cross-functional teams

We're seeking this key regulatory & technical knowledge

• Deep understanding of life sciences regulatory frameworks, including GxP, eCTD, IDMP, 21 CFR Part 11, and EMA/FDA guidance
• Strong knowledge of FHIR (Fast Healthcare Interoperability Resources) standards as applied to pharmaceutical regulatory contexts, including electronic Product Information (ePI), ICH M11 technical specifications, M4Q(R2) Quality implementation, and PQI/PQ-CMC data exchange formats
• Deep understanding of metadata modeling, ontology design, and taxonomy frameworks; ability to architect solutions that leverage controlled vocabularies, semantic relationships, and structured data to enable intelligent content reuse and automated compliance validation
• Proficient in building, configuring, and managing RESTful API transactions between enterprise SaaS platforms, with demonstrated ability to interpret technical specifications and API documentation to create Proof-Of-concept integrations; able to navigate and troubleshoot JSON, HTML and XML structures
• Ability to create and manage custom scripts, write Proof-Of-Concept level code using popular scripting and development tools, example: Python, JavaScript, HTML/CSS etc.
• Familiarity with AI/ML enablement in pharma workflows a strong plus; must be able to learn and quickly incorporate Docuvera AI strategy, technology and vision into demonstrable solutions
• Strong understanding of information security (ISO 27001, SOC 2) and data privacy (GDPR, HIPAA)

We’re seeking these certifications or qualifications

• Bachelor’s degree required in a relevant discipline (e.g., Computer Science, Life Sciences, Regulatory Affairs, Information Systems).
• Preferred: Advanced degree (MBA, MS) or certifications such as RAC (Regulatory Affairs Certification), PMP, or TOGAF.
• Relevant technical certifications (e.g., AWS Certified Solutions Architect, SAFe, or similar) are a plus.
• Big 4 consulting or previous Pharma/Lifesciences IT transformation experience a plus

What you can expect working with us

How we operate

We're a global team working across New Zealand, Asia, the UK, Europe, and the United States. Our CEO is based in the USA, with the rest of our leadership team based across both the USA and New Zealand. Most of our technical teams are in New Zealand and Asia, with our customer facing and sales teams predominantly based in the USA and Europe. We have consciously built our workforce with a diversity of experience, perspective, and background to shape a really well rounded company.

We're a pretty down to earth team where influence is not limited by hierarchy so you can expect that everyone's virtual door is always open. As a distributed, mostly remote team, we have a lot of time zones to connect across so we work hard to stay connected and collaborate asynchronously to keep progress moving.

The experience we want for our people

We want our people to do meaningful work and keep growing their careers, in a place full of likeminded people. Since Docuvera is part of the ever-changing software industry, but with customers in the highly regulated pharma industry, there's no shortage of interesting technical challenges that have a significant customer impact.

What we provide

• Flexible: genuine flexibility and trust in how you manage your work, helping you balance professional and personal commitments. Your contribution is more important than where you work or how visible you are.
• Tools: we continue to heavily invest in modern systems and AI technology to support you to do your best work.
• Growth: we have a strong track record of internal career progression, with growth shaped by access to both funded and free learning, coaching, and mentoring opportunities.
• Leave: a range of leave benefits, including year-end appreciation leave, birthday leave, parental leave, long-service leave, and the use of confidential, fully funded employee assistance support. Other entitlements may vary depending on location and eligibility (such as unlimited PTO and healthcare benefits for the US).

What we'll expect of you

We expect you to bring a positive, curious mindset, take ownership of meaningful outcomes, embrace new technologies and ways of working, and use the flexibility and trust we offer responsibly-staying connected across our global team, valuing different perspectives, and helping others succeed as we grow together.

Mindset wins every time

As we scale and use new technologies to collectively deliver our outcomes, the mindset and approach you have to your work and interactions with others is where the value truly lies.

The qualities or traits that drive this mindset, which directly impacts our culture, performance, and how we get work done day to day are captured in these six words: Go-Getter, Torchbearer, Trailblazer, Shapeshifter, Elevator, and Steward.

Go-Getters and Torchbearers own it and deliver. They focus on what matters most and drive results without chasing perfection, while leading with initiative and accountability, communicating early and acting in the team’s best interests.

Trailblazers and Shapeshifters improve and adapt. They're curious, proactive, and seek continuous improvement, adapting with positivity and calm, helping others find clarity and momentum through change.

Elevators and Stewards lead by example. They lift others up by listening, collaborating, and giving credit where it's due giving credit where it’s due, acting as role models who lead with professionalism, optimism, and integrity.

Keen to know more?

Please also feel free to check out the careers page for more information about working with us and follow us on LinkedIn to check out what we've been up to recently.

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Key information about our recruitment process

• Accessibility: if there’s anything we can do to make our recruitment process more inclusive or accessible for you, please let us know. We’re happy to accommodate different needs where we can.
• Use of AI: we use AI tools to complement our recruitment process but all interviews and hiring decisions are made by our people. We may use AI to support certain stages of the hiring process, but they do not replace human interaction or decision making.
• Process outline: we usually run two online interviews, each about an hour long, with one or two members of our team. Some roles may also include a technical exercise to help us understand your approach and skills.
• Timing: we’ll keep applications open until we find the right person and we’ll do our best keep you updated how things are progressing.
• Checks: we’ll also ask for at least two professional references and complete a background and/or verification check prior to finalising an offer.
• For recruitment agencies: we work with a select group of preferred partners, so please don’t send unsolicited CVs as we won’t be able to consider them.