Voice Analyst

Dodge Construction Network (Dodge) is looking for a Voice Analyst to join our team. The role focuses on collecting, validating, and maintaining accurate project data through structured calls, emails, document research, and external sources. Responsibilities include verifying complex project details and stakeholder information, resolving errors and duplicates, updating internal systems, communicating professionally with stakeholders, following established procedures and quality standards, and meeting performance expectations for accuracy, timeliness, and productivity.

This is a full-time position and reports directly to the Director, Data Operations.

Preferred Location and Expected Work Hours

This role is based in Kochi, India. Given the need for real-time collaboration with Dodge's US-based Content team, candidates should be comfortable working hours that overlap with US time zones, generally 12:00-8:00 PM IST.

Travel Requirements

Expected travel is less than 5% of the time but may occasionally be required for team meetings.

Essential Functions

• Conduct structured outbound calls and send structured outbound emails to confirm or collect missing project data in a timely manner (including follow-ups after voicemail)
• Review, interpret, and validate information from construction documents and external sources, including business articles, permits, RFPs, specifications, zoning approvals, meeting minutes, and agendas
• Validate complex project attributes, including scope, valuation, timelines, and stakeholder roles, ensuring completeness and accuracy
• Draft clear, concise, and professional emails requesting specific information or clarifications from stakeholders
• Update IRIS and other internal systems with validated and verified information.
• Identify data errors, inconsistencies, and duplicate projects; resolve independently or escalate as appropriate
• Adhere to established SOPs, naming conventions, compliance requirements, and quality standards
• Maintain accountability for performance metrics, including accuracy, timeliness, and productivity across multiple data-collection methods

Education Requirement

Bachelor’s degree in a related field or equivalent education and work experience.

Required Experience, Knowledge and Skills

• 4-6 years of voice-based data collection or verification experience.
• Microsoft Excel (basic to intermediate)
• CRM and internal data management systems
• Online research and data validation skills
• Clear, confident spoken English for professional phone interactions
• Strong attention to detail and accuracy
• Professional communication style and demeanor
• Solid English reading comprehension
• Strong typing skills with high accuracy and minimal grammatical errors
• Ability to work effectively in a fast-paced environment
• Critical thinking and problem-solving skills

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.