Business Analyst for Operating Model & Franchise Development

We are looking for a forward-thinking Business Analyst to join our Operational Excellence team. You will report directly to the Group Franchise Manager and act as their analytical partner in shaping the future of our franchise network and operating model.
This role is not about monitoring daily operations – that is covered by our Performance team. You will model future options, quantify their impact, and build the business case. Typical questions you will work on: What should our future reward model for our partners look like? What is the real potential of each branch, and what does it take to get there?

Responsibilities:

• Build financial and operational models with scenarios for the future remuneration and incentive model for couriers and franchise partners, and for fee and commission structures
• Quantify the impact of design options on unit economics, partner profitability, service quality, and scalability
• Analyse the potential of branches and depots (volume, productivity, cost, quality) and help create plans to reach it
• Prepare business cases for strategic initiatives such as expansion into new regions, new partner formats, or changes to the depot network
• Prepare pilot designs and success criteria, and evaluate pilot results
• Prepare analytical materials for the OPS team to use in discussions with franchise partners (e.g. partner-level impact of model changes, branch targets)
• Use data from the Performance team and BI as input for future-state modelling, and help define the data and KPIs that new models will need
• Benchmark external practices in last-mile delivery, gig, and franchise models
• Prepare decision materials for management, clearly structured around options, trade-offs, and impact

Qualifications:

Must have

• 2–5 years of experience in strategy, consulting, business development, operational excellence, controlling, or business analysis
• Previous experience in logistics (e.g. parcel, transport, e-commerce fulfilment, warehousing)
• Strong financial and scenario modelling skills in Excel; working knowledge of Power BI and SQL
• Solid understanding of unit economics, P&L, and the cost and revenue drivers of an operational business
• Ability to structure open-ended questions, work with incomplete information, and arrive at clear, well-argued recommendations
• Fluent Czech and very good English
• Able to manage several analyses in parallel

Strong advantage

• Experience in last-mile delivery or courier operations

Nice to have

• Experience designing incentive, pricing, or commission models
• Experience with franchise, partner, or gig-workforce models
• Python or R

Our offer:

• Interesting work in one of the TOP3 European last-mile companies and the opportunity to grow with DODO.
• Annual bonus scheme and meal allowance.
• Work from new dog friendly office in Prague – Karlín (near metro station Křižíkova).
• Flexible working hours and the possibility of home-office.
• An informal working environment where we feel comfortable, motivated, and supported to be creative and to do our best.
• To be part of the "trendsetter" culture - help introduce new, unique processes and take part in international projects at Group level.
• Various company events such as All Hands meetings, inspirational breakfasts, or company-wide teambuilding.
• Opportunities for continuous development - through our internal DODO Academy or various external trainings, conferences and workshops.
• Multisport card at a discounted price.
• 26 days of vacation