Customer Support Executive

dordar.com • Hindi: C1 • English: C1 • 1 year ago
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Salary
≈ $4.5k – $12k per year (Estimated)
Location
In office (Mumbai)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Jun 3, 2025. dordar.com scores D on the Alion truth index.

Overview
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Profile match

dordar.com

Zoho Recruit is een complete wervingsoplossing voor zowel HR-afdelingen van bedrijven als uitzendbureaus die de recruiters helpt om de juiste kandidaten beter en sneller te vinden, volgen, beoordelen en werven. Probeer het nu!
zohorecruit.com • HQ: Ahmedabad, India • 201-500 employees
Tech stack of dordar.com
Backed by Shorooq Partners

Key Responsibilities:

  • Handle customer queries and complaints via phone, email, and chat in a prompt and professional manner

  • Maintain a high level of customer satisfaction through effective communication and problem-solving

  • Escalate unresolved issues to the concerned departments and follow up until resolution

  • Maintain records of customer interactions using CRM tools or internal systems

  • Adhere to internal processes, call handling standards, and service-level expectations

Requirements

Skills & Requirements:

  • 2 to 3 years of experience in customer support, preferably in a call center or BPO environment

  • Fluent in English and Hindi - both written and verbal communication is a must

  • Good listening skills and the ability to stay calm under pressure

  • Basic knowledge of MS Office and familiarity with ticketing or CRM software

  • Willingness to work in rotational shifts.

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