Service Delivery Coordinator

We are currently seeking for a Service Delivery Coordinator to join our Department of Corrections and Ministry of Justice team based at Northland Region Corrections Facility.Reporting to the National Administration Manager, this role plays a key part in supporting the effective delivery of high-quality outcomes that underpin our essential services. The successful candidate will contribute to the coordination and continuous improvement of service delivery across this critical portfolio.

Te Kōwhiringa | The Opportunity

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites.

In this role, you will provide administrative services to support the contract by having great attention to detail. This role will suit a dynamic person who has a real interest in supporting the business and making things happen!

Nga pūkenga matua | Important Skills

• Excellent MS Office skills (Excel, Word, Powerpoint, Teams).
• Strong organisational (time management) and analytical skills
• High attention to detail.
• Demonstrated ability to apply critical thinking and problem-solving skills.
• Well-developed written and verbal communication skills.
• Ability to plan and prioritise workloads and meet deadlines.
• Ability to work independently and within a team.
• Strong customer service capability, including the ability to build effective relationships with internal and external stakeholders.
• Ability to interpret contract KPI’s and performance requirements.
• Experience in a customer service environment.
• Proven ability to work in a fast-paced, multi-transactional environment.
• Experience within facilities or contract management is highly regarded.
• Experience with contract management systems advantageous.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Ko wai mātou | Our Organisation

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

Me pēhea ki te tono | How to apply

Click "APPLY" and please include your CV and copies of relevant licenses/qualification. The reference number for this role is 736849.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.