Senior Salesforce Developer - Service Cloud

SO, WHAT'S THE STORY

The Retention team is part of the broader Direct To Consumer (DTC) organisation, which aligns with our strategy of putting our customers and our direct relationships with them first. We operate as a customer-centric division, using modern technologies and innovative practices to deliver exceptional service experiences consistent with our brand values.

As a Senior Salesforce Engineer, you will be responsible for the implementation, optimisation, and automation of processes within Salesforce Service Cloud, delivering scalable and high-quality solutions that empower our customer service teams. You will use a mix of declarative and programmatic tools including Apex, Lightning Components, JavaScript, Visualforce, and integrations to architect and implement service capabilities. Working in an agile environment, you'll partner closely with cross-functional stakeholders to ensure our Service Cloud platform evolves to meet the needs of a global customer operation.

THE GIG

As a Senior Salesforce Engineer, you will:

• Design, implement, optimise, and automate business processes within Salesforce Service Cloud.
• Build robust functionality using Lightning Components, JavaScript, Apex, and Visualforce.
• Handle web services API integrations between Salesforce and third-party systems.
• Perform technical evaluations and propose solution designs aligned to business requirements and platform best practices.
• Apply expertise in advanced Apex programming, including common design patterns, governor limit management, bulkification techniques, efficient trigger handling, and asynchronous operations.
• Design, develop, test, document and deploy third-party integrations with Salesforce.
• Build and maintain automated unit tests for Salesforce platform code.
• Manage the change control process across sandboxes, ensuring changes are documented, reviewed, tested, and approved prior to deployment.
• Implement new features using declarative tools such as custom objects, workflows, flows, approval processes, validation rules, and email alerts.
• Develop reports, dashboards, custom report types, and processes to monitor data quality and performance.
• Manage Salesforce configuration including users, roles, profiles, groups, queues, and security controls.
  
  

THE STUFF THAT SETS YOU APART


Must-Have Skills:

• Proven experience as a Salesforce Developer/Engineer with deep experience in Service Cloud.
• Salesforce Platform Developer I certification or similar
• Strong understanding of Salesforce coding limitations and best practices.
• Solid Object-Oriented Programming (OOP) knowledge.
• Hands-on coding background in Apex.
• Strong knowledge of design patterns and scalable engineering practices.
• Knowledge of web development (e.g., JavaScript, Lightning Web Components).
• Experience working with web services APIs (REST/SOAP).
• Strong understanding of relational databases and data modelling.
• Ability to produce clear, structured technical documentation.
  
  

Technical Skills:

• Expertise in Salesforce Service Cloud capabilities and configuration.
• Proficiency with Apex, Lightning Components, JavaScript, Visualforce.
• Experience in API integrations (REST/SOAP) and middleware patterns.
• Strong database understanding (SOQL, SQL).
• Experience with CI/CD processes and tooling (e.g., Git, GitLab CI, Jenkins, DevOps Center).
• Familiarity with agile methodologies and tools (e.g., JIRA, Confluence).
• Understanding of Salesforce testing frameworks and code coverage requirements. Soft Skills:
• Communication: Clearly articulating technical concepts and solutions to stakeholders.
• Collaboration: Working effectively with cross-functional teams to achieve common goals.
• Adaptability: Being flexible and open to changes in a dynamic, agile environment.
• Problem-solving: Approaching challenges with a solution-oriented mindset.
• Attention to Detail: Ensuring accuracy and thoroughness in development and documentation.
• Time Management: Prioritising tasks and managing time efficiently to meet project deadlines.
• Empathy: Understanding user needs and perspectives to create user-friendly solutions.
  
  

Education:

• Bachelors degree in computer science, Information Systems, Marketing Technology, or related field.
• Relevant certifications (e.g., Certified ScrumMaster, PMI-ACP, SAFe Agilist) are a plus.
  
  

Nice to Have:

• Experience in the retail industry, particularly within a global context.
• Proven track record of collaborating cross-functional technology teams in front-end development or customer experience projects.
• Experience in analysing and mapping customer journeys, and familiarity with digital marketing tools such as Salesforce Marketing Cloud, Amperity, Klaviyo, Braze, or similar
  
  

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.


At DM your technical capability will go hand in hand with the below:

• Great relationship management that delivers results through effective teamwork
• Youll be a proud custodian to our DMs culture, embodying what we stand for and encouraging others to do the same
• Youll help build a highly engaged team ensuring a collaborative culture and providing guidance & support to other team members.
• You will bring the outside-in; you'll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You'll lead the way and role model on all things DE&I & wellbeing