Central Office Operations Coordinator

The Network Operations Coordinator (posted as Central Office Operations Coordinator) is a vital member of DREAM’s Network Operations team, responsible for ensuring that DREAM’s network office spaces are functional, organized, and welcoming. Working primarily out of our East Harlem campus, with support required at times at our Highbridge, and Mott Haven campuses, and reporting to the Chief Operating Officer, this role provides essential support in space management, inventory management, and front desk and administrative operations. The Network Operations Coordinator ensures that all staff, families, and guests experience a professional, service-oriented environment while maintaining DREAM’s standards of operational excellence. This individual will also play a key role in maintaining inventory systems, supporting events, and ensuring that office spaces reflect DREAM’s culture and values.

Responsibilities

Space and Facilities Management

• Oversee the daily maintenance, organization, and cleanliness of DREAM’s network office spaces.

• Coordinate with the Regional Operations Manager and Facilities team to ensure timely completion of work orders and maintenance requests.

• Manage the office reservation system, ensuring efficient use of conference rooms and shared spaces.

• Support set-up and breakdown of internal events and meetings, ensuring all logistical needs (furniture, A/V, signage, refreshments) are met.

• Ensure all common areas, including reception, break rooms, and shared workspaces, consistently reflect DREAM’s professional and welcoming environment.

Inventory Management

• Maintain accurate inventory of office and common area supplies; reorder items as needed to ensure stock levels meet staff needs.

• Oversee supply storage and organization systems, ensuring accessibility and accountability.

• Track and record supply orders and deliveries, ensuring alignment with DREAM’s procurement processes.

• Partner with the Regional Operations Manager to forecast supply needs and manage cost-effective purchasing.

Administrative Management

• Serve as the first point of contact for all visitors, staff, and families at the network office, providing exceptional customer service.

• Manage phone and email inquiries, directing calls and messages appropriately.

• Receive, log, and distribute mail, packages, and deliveries in coordination with network office staff.

• Support administrative functions, including scheduling, copying, filing, and basic data entry.

• Assist with invoice preparation, vendor communications, and other administrative tasks as assigned.

• Ensure a consistent front desk presence during designated hours and manage coverage schedules as needed.

Event and Meeting Support

• Provide logistical support for network-wide meetings, trainings, and special events, including setup, materials preparation, and hospitality.

• Maintain and prepare meeting spaces, ensuring technology and supplies are ready for use.

Qualifications

• Bachelor’s degree preferred; Associate’s degree or equivalent experience accepted.

• At least 2 years of experience in office coordination, facilities management, or administrative support (education or nonprofit environment preferred);

• Excellent interpersonal and communication skills; able to interact with staff, families, and external partners professionally;

• Bilingual in Spanish/English, preferred;

• Strong organizational skills with attention to detail and the ability to manage multiple priorities simultaneously;

• Positive, solutions-oriented mindset with a strong customer service focus;.

• Dependable, punctual, and adaptable in a fast-paced, evolving environment;

• Ability to provide occasional after-hours or weekend support for events or urgent operational needs;

• Strong commitment to customer service and understanding of the importance of administrative functions to the organization's mission;

• Outstanding dependability, with a commitment to being on-time and prepared;

• Collaborative team-player;

• Solid oral and written communication skills;

• “Whatever it takes” attitude and a willingness to change priorities at a moment’s notice;

• Strong computer skills, including a high degree of proficiency with Microsoft Word, Excel and Outlook;

• Deep embodiment of DREAM’s organizational values of teamwork, diversity, integrity and fun.

Working Expectations

• This role requires on-site work 5 days a week in person, primarily out of our East Harlem location, but also rotating between our schools in the South Bronx as needed.

Benefits

We offer comprehensive benefits including:

• Flexible Medical Health Plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children;
• The ability to select between a variety of medical plans according to what best suits the employee’s needs;
• Dental and vision plans;
• Disability benefits;
• Life insurance;
• Up to 12 weeks fully paid of Parental Leave;
• Flexible spending account options;
• Pre-tax commuter benefits (parking and transit);
• Fitness and entertainment discounts;
• A variety of support through our employee assistance program (EAP);
• 403(b) retirement plan with employer match starting at 4% after one year, with increases tied to DREAM tenure;
• Referral, performance, and tenure milestone bonuses;
• Discounted school meals through our in-house Scratch Food Program;
• Tuition reimbursement support;
• Access to a professional development fund;
• School-based 12-month employees have approximately 48 days off throughout the school year including holidays, school breaks, personal days, and wellness days.
• Benefits are subject to change.

Compensation

DREAM offers a competitive salary commensurate with relevant experience. The incoming annual salary range for this position is $66,500 to $75,000. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications, internal equity, and the budgeted amount for the role. All regular employees receive annual compensation increases and have the opportunity to earn both performance- and tenure-based bonuses. Because we value tenure in each role, our salary ranges are not capped.