Store Manager

Role Overview:

The Store Manager will be

responsible for overseeing all showroom operations, driving sales, ensuring

customersatisfaction, and managing a

team of Sales Executives, Customer Relationship Executives (CREs) and support

staff.The role requires strong people

management skills to motivate, guide, and develop the showroom team whileensuring operational efficiency and achieving

sales targets.

Key Responsibilities:

Customer Service Excellence:

• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales and Profitability:

• Achieve and exceed monthly and annual sales targets for used vehicles
• Analyze sales data and market trends to develop effective sales strategies and pricing models.
• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management:

• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
• Monitor and control expenses, maintaining budgetary control and maximizing profitability.
• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance and Reporting:

• Ensure compliance with all applicable laws, regulations, and company policies related to sales.
• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management:

• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
• Set performance goals, monitor KPIs, and conduct regular performance reviews.
• Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Requirements

Qualifications:

• Bachelor’s degree in business administration, Management, or a related field (preferred).
• Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom.
• Proven track record of achieving sales targets and leading successful teams.
• Excellent customer service, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in computer applications and automotive industry software.
• Excellent communication skills in Kannada, English and Hindi.