People Operations Associate DACH - m/f/d (R-19836)

The role requires a highly collaborative, customer centric approach with various stakeholder groups including the wider People Team, leaders and employees. The scope includes Germany, Austria and Switzerland with some opportunity to support across the Europe region. Our team works in a dynamic, fast paced environment which underpins our relationship-based culture. As such, you’ll need a flexible and adaptable communication style, ability to engage with all levels across the organisation and strong self-awareness to build strong relationships across the business. You will be accountable for customer support & administration across the employee lifecycle. This role is exposed to multiple functional disciplines including compensation, benefits, HR policies, HRIS, reporting, employee relations and analytics. Key responsibilities include:

Key Responsibilities:

• Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to the People Team Business Partners, new hires and line managers in line with global Service Level Agreements;
• Escalation of complex queries & collaboration with relevant Business Partner to bring to closure
• Primary point of contact for all People Team event driven processes e.g.; merit and bonus cycles, performance management and talent assessment.
• Provide 1st level employee relations and policy advice e.g. absence management.
• Review and update policies and information on the company intranet when required to ensure compliance with local legislation and regulations.
• Partners with People Team Business Partners on employee investigations including scheduling meetings, note taking and preparing reports.
• Reporting from HR Systems to generate offer letters for internal job changes, promotions and new starters.
• Play an active role in ensuring HR systems and processes are audited and kept up to date with accurate information.
• Provide onboarding support for new starters including obtaining references, proof of eligibility to work, new starter documents.
• Work with line managers to facilitate the probationary sign off process prior to end of probationary period.
• Build relationships with stakeholders across other People Team centres of excellence to problem solve and streamline processes.
• Support local and global projects and initiatives when required including ISO, GDPR and organization changes.
• Provide benefits admin support liaising directly with suppliers where required.
• Other ad-hoc tasks when required e.g. employment references, provision of data for client RFPs.

  Preparation of documentation for German Works Council.

Essential Skills:

• Fluent (written & oral) German and English language skills.
• Working knowledge of German, Swiss and Austrian employment legislation would be advantageous.
• Demonstrates strong customer focus.
• Solid experience multi-tasking in a fast paced, dynamic work environment.
• Employee relations experience/knowledge would be ideal.
• Good knowledge of Microsoft Office; Outlook, PowerPoint, Word and Excel with ability to create pivot tables and dig into data and present data visually.
• Experience of using Human Resource Information Systems - experience of Workday would be a bonus.
• Ability to build relationships with a geographically dispersed team.
• Passionate about people and curious about the role it plays in business growth.
• Self-motivated, proactive and a "can do" attitude.
• Able to think innovatively and creatively to find solutions.
• Strong attention to detail and very good communication skills.
• Ability to pick things up quickly, with appetite to learn and progress.
• Strong planning and organizational skills with ability to prioritise effectively.
• Able to work in an ambiguous, matrix structured environment.
• Able to use initiative to make decisions confidently and takes ownership and accountability.
• Shows flexibility to cover the office when required to ensure Monday - Friday cover.