Associate Manager Software Engineering

Job Description:

• Senior: More than 6 years of experience in IT Service Management, Infrastructure, or as an IT Business Analyst. Experience in the finance, banking, or insurance industry is preferred.
• Bachelor’s or Master’s degree in Information Technology, Engineering, or Finance/Banking (with strong IT orientation).
• ITIL certification is an advantage.
• Strong IT foundation (application development or infrastructure).
• Understanding or hands-on experience with data feeding tools such as MQ and FTPs.
• Understanding or hands-on experience with KornShell scripting.
• Knowledge of SQL (preferably Oracle); able to execute standard queries (SELECT, UPDATE).
• Familiarity with incident and problem management processes, ideally within a regulated industry.
• Experience using IT ticketing systems such as Remedy, ServiceNow, or JIRA, including reporting and analysis.
• Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors.
• Manage and resolve technical incidents (both minor and major) in accordance with organizational processes and SLAs.
• Monitor and analyze root causes of production disruptions, and recommend preventive measures to reduce recurrence.
• Perform daily operational checks and functional testing of applications within assigned business areas.
• Maintain clear and consistent communication with business users, IT teams, and operational risk functions.
• Participate in change management and release planning to assess and mitigate potential production risks.
• Coordinate and execute testing and sanity checks during change windows or weekend releases.
• Update and enhance documentation, procedures, and knowledge bases for production-related incidents and resolutions.

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