Customer Success Manager

Job Description:

Why join DXC Technology?

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.

What you will be doing

DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise-scale government account delivering critical services to New Zealand.

This is a high-impact, client-facing role where you’ll work closely with senior stakeholders to ensure we deliver value driven solutions. You will play a key role in finding and shaping outcomes, improving customer experience, and strengthening long-term partnerships.

What will keep you busy

• Lead the account rhythm by translating customer needs into clear outcomes and maintaining strong service performance.

• Build and manage trusted relationships with customer stakeholders across operational and executive levels.
• Develop and execute Customer Success Plans that connect service performance, customer experience, renewal readiness and measurable business outcomes.
• Lead service reviews and governance forums, focusing on value and performance
• Drive improvements in service quality, stability, and user experience
• Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value
• Promote adoption of new and existing services and capabilities
• Identify and support growth opportunities within the account
• Manage risks, escalations, and customer issues end-to-end
• Act as the voice of the customer within DXC

The skills you will bring

• Experience in customer success, service delivery leadership, account management in client-facing technology roles in a large ICT environment.
• Strong stakeholder engagement skills, including experience working with senior business and technology leaders.
• Experience in managed services, outsourcing, government, critical services or complex delivery environments.
• Ability to translate service performance, risk, adoption and operational delivery into business outcomes and value evidence.
• Commercial awareness, including revenue protection, renewal readiness, margin improvement and growth opportunity shaping.
• Strong governance discipline, including QBRs, service reviews, escalation forums, account planning and action management.
• Ability to orchestrate cross-functional teams
• Experience working with or alongside government / public sector or regulated environments will be highly regarded.

Eligibility

• Due to customer and account requirements, applicants must be New Zealand citizens.

Your working environment

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .