Call Centre Agent

Reference: JHB004110-Simon-1

CALL CENTRE AGENT

JOB PURPOSE
Responsible for handling customer queries, providing professional support, and maintaining a high standard of customer service. The ideal candidate must have Grade 12 / Matric, strong communication and problem-solving skills, and the ability to work in a fast-paced, target-driven environment. With previous call centre or customer service experience. Duties & Responsibilities KEY RESPONSIBILITIES

• Handle inbound and outbound customer calls.
• Resolve customer queries professionally and efficiently.
• Maintain accurate customer records.
• Escalate complex queries where required.
• Meet individual and team performance targets.
• Ensure compliance with company policies and procedures.
• Deliver excellent customer service.

MINIMUM REQUIREMENTS

• Grade 12 / Matric.
• Previous call centre or customer service experience.
• Strong communication and interpersonal skills.
• Good problem-solving abilities.
• Computer literate, with Microsoft Office knowledge.
• Ability to multitask and work under pressure.

Package & Remuneration R10 000 - R13 000 - Monthly