IT Software Manager

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Job Description

Overview

Are you passionate about using technology to solve business problems, improve consumer experiences, and turn customer needs into measurable outcomes?

Global Consumer Relations (GCR) Brand Services is seeking a Software Manager to support a portfolio of consumer engagement and business services, including Messaging, Chat, and Salesforce integrations.

The Software Manager will lead application and service demand, roadmap alignment, delivery planning, supplier performance, engineering governance, architecture compliance, operational outcomes, and capability development across the assigned portfolio.

This role also retains strong digital product ownership: shaping product strategy, prioritizing backlogs, translating customer and business needs into clear requirements and acceptance criteria, and using data and feedback to guide decisions. This role partners across business, operations, engineering, architecture, security, and external providers to deliver measurable, reliable, secure, and cost-effective outcomes.

Key Responsibilities

Ownership

• Translate customer and business needs into clear product requirements, user stories, personas, journeys, flows, and testable acceptance criteria.
• Shape product strategy and roadmaps, translating the vision into sequenced priorities, governance, and measurable outcomes.
• Own and prioritize the backlog across enhancements, defects, technical debt, and operational improvements based on customer value, business impact, risk, urgency, effort, and strategic alignment.
• Guide delivery teams on what should be built, clarify outcomes, and maintain traceability from business need through delivery.

Leadership & Collaboration

• Build alignment across business, operations, technology, architecture, vendors, and leadership teams.
• Communicate priorities, risks, dependencies, tradeoffs, decisions, and delivery status in clear business language.
• Translate effectively between technical and non-technical stakeholders and influence decisions without direct authority.

Software Delivery & Engineering Management

• Lead software development teams through backlog refinement, estimation, sprint planning, design and code reviews, demonstrations, retrospectives, and other Agile or waterfall delivery activities as appropriate.
• Coordinate testing, User Acceptance Testing, release and deployment readiness, business adoption, and implementation activities
• Partner with engineers and architects to make practical technical decisions, manage technical debt and improve development practices
• Ensure architecture, security, IT risk, operational readiness, continuity, and application lifecycle governance requirements are understood, planned, and applied throughout delivery and operation.
• Manage third-party delivery by monitoring supplier performance, commercial commitments, delivery quality, service levels, risks, and technical dependencies
• Explain technical opportunities, constraints, dependencies, and investment trade-offs in clear business language so service owners can make informed decisions.

Consumer Experience & Transformation

• Identify opportunities to simplify, standardize, automate, and improve consumer and operational experiences.
• Advance scalable, business-aligned digital solutions that strengthen GCR’s consumer experience capabilities.
• Ensure product decisions account for maintainability, supportability, scalability, and evolving business and consumer needs.

Job Qualifications

• BS in Computer Science, Software Engineering, Information Systems/Technology, or a related field
• Prior experience in software engineering, application management, technical product management, or a similar role.
• Experience leading software delivery, product ownership, application management, business analysis, or a comparable cross-functional technology role.
• Demonstrated ability to lead cross-functional teams, establish priorities, address delivery obstacles, and hold internal and external partners accountable for outcomes.
• Strong written, verbal, and presentation skills, with the ability to translate technical concepts into business language and align stakeholders across functions, organizations, and regions.
• Experience working with internal and third-party teams, including supplier delivery, service commitments, dependencies, issue resolution.
• Practical working knowledge of software development lifecycles, Agile and waterfall delivery, APIs, integrations, data flows, cloud technologies, testing practices, DevOps, and solution architecture.
• Awareness of data analytics, enterprise IT architecture, IT risk management, and IT operations processes, with the ability to apply guidance from subject-matter experts.
• Product Owner, Agile, Scrum, cloud, DevOps, IT service management, or equivalent professional certification.
• Experience with Salesforce and Jira, including backlog management, software delivery coordination, release planning, and operational support.
• Familiarity with Azure-based technologies, integrations, Microsoft Copilot, or other AI-enabled productivity tools.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

At P&G, we believe that diverse experiences help build strong leaders. Mobility is a key component of many management careers, providing opportunities to grow through different assignments, locations, and business challenges. Candidates should be prepared to consider relocation opportunities throughout their career as business needs and development opportunities arise.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in E-Verify.

Qualified individuals will not be disadvantaged based on being unemployed.

P&G is dedicated to meeting the needs of applicants requesting an accommodation/adjustment due to a disability in order to complete the online application process. If you have a disability that affects your ability to complete our online application process, please visit our Disability Accommodation Page.

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