Associate, Community Manager

Position Summary

e.l.f Beauty is seeking a Associate, Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social, and will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy. The right candidate is deeply ingrained in Social and the overarching beauty landscape, has a strong editorial voice and has a bias for action.

The Associate, Community Manager will help foster the connection with our customer, amplifying their voices and sharing what’s trending in culture.

Title: Associate, Community Manager

Location: Ahmedabad, Gujarat

Shift timings: 11:00 AM to 07:00 PM IST

Status: Full time

Department: Integrated Marketing Communications

Reporting Relationship: AVP, Community Activation and Growth

Responsibilities

• Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
• Conduct positive and proactive outreach to aid in brand awareness and foster brand love
• Escalate consumer inbounds to key channel leads
• Identify and draft responsive copy based on inbound volume and trend
• Actively engage with our audience on social media by liking, commenting and responding to messages
• Be agile, open and have a ‘rapid response’ approach to our online customers
• Communicate with the customer service team on product orders and promotions
• Be curious to identify NEW content trends, opportunities and trends to social channels
• Provide weekly updates on community insights, trending conversations, comments and complaints happening on our social channels (or competitor channels) for reporting
• This position does include some routine responsibilities; the right candidate will be nimble and adaptive

Requirements

• At least 3 years of dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
• Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
• Prior experience in growing and scaling a digital community is a huge plus
• Excellent multitasking, time-management skills
• You are culturally-aware and naturally curious-you know what other brands are doing and are always thinking “how can we do this better?”
• The ability to act fast and in real-time
• Have a strong passion for all things beauty
• Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)