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VAS Support Engineer

e& Egypt • Bachelor's Degree • 3 years ago
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Salary
≈ $24k – $67k per year (Estimated)
Location
In office (Egypt)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 6, 2026. First seen by Alion on Oct 3, 2026. e& Egypt scores B on the Alion truth index.

Overview
Company
Impact
Profile match

e& Egypt

Headquartered in Cairo, Egypt, e& Egypt - formerly known as Etisalat Egypt - is one of the country's leading telecommunications and digital services providers. Operating as a key subsidiary of the global e& group, the company delivers high-speed mobile data, fixed broadband, mobile financial services, and enterprise ICT solutions to millions of subscribers. Through continuous network investments and technology integration, it plays a vital role in advancing Egypt's national digital transformation and smart infrastructure projects.
eand.com.eg • HQ: Cairo, Egypt • 1001-5000 employees • Est. 1998
Tech stack of e& Egypt

Job Purpose

VAS Support Engineer is responsible for Providing 1st and 2nd level support for customer complains in order to solve problems timely and according to ISP Quality Standards in order to maintain Company Image and Customer Satisfaction and Loyalty

Report To Position Name

  • Administers DNS service as well as Performing 1st and 2nd level of troubleshooting for mail and DNS services to apply first call resolution
  • 1st level of troubleshooting of web service,
  • Hosting Services Consultancy for all windows and Linux services hosting at customer premises
  • Following up on all hosting customers inquiries and requests
  • Handling customers visits to Data center
  • Handling difficult technical problems to resolve them efficiently and effectively

Job Purpose

VAS Support Engineer is responsible for Providing 1st and 2nd level support for customer complains in order to solve problems timely and according to ISP Quality Standards in order to maintain Company Image and Customer Satisfaction and Loyalty

Report To Position Name

  • Administers DNS service as well as Performing 1st and 2nd level of troubleshooting for mail and DNS services to apply first call resolution
  • 1st level of troubleshooting of web service,
  • Hosting Services Consultancy for all windows and Linux services hosting at customer premises
  • Following up on all hosting customers inquiries and requests
  • Handling customers visits to Data center
  • Handling difficult technical problems to resolve them efficiently and effectively

QUALIFICATIONS_ESSENTIAL

 University Degree.- B. Sc Communication or Computer Science

 Good Communication Skills.

 Good Reporting & Presentation Skills

 MCSE& MCSA Certification is a plus

 Linux Certification is a plus

 Operating system& Internet services (mail, DNS, web)

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

 1-3 Years experience

 Solid background of IT system

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

Essential:

- Commitment to results

- Linux

Desirable:

 Soft skills

 Customer satisfaction

 Communication skills

QUALIFICATIONS_ESSENTIAL

 University Degree.- B. Sc Communication or Computer Science

 Good Communication Skills.

 Good Reporting & Presentation Skills

 MCSE& MCSA Certification is a plus

 Linux Certification is a plus

 Operating system& Internet services (mail, DNS, web)

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

 1-3 Years experience

 Solid background of IT system

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

Essential:

- Commitment to results

- Linux

Desirable:

 Soft skills

 Customer satisfaction

 Communication skills

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