Junior IT Specialist

• Responsible

  for providing the first level of resolution in troubleshooting network,

  hardware, and software issues.

• Responsible

  for providing on-time problem resolution.

• Ability

  to work with different levels of knowledge and diagnose different

  problems.

• Ability

  to identify the different problems which need escalation to different

  teams and follow up with them till resolution.

• Can

  work with different tasks smoothly and effectively.

• Responsible

  for dealing with different providers to report and follow up with them on

  any outage during working hours.

• Handle

  different requests using the ticket system or e-mail.

• Deliver

  the knowledge needed to the customers in a simple way

• Provide

  accurate information on IT products or services.

• Record

  events and problems and their resolution in logs.

• Follow

  up and update customer status and information.

• Assess

  the IT infrastructure on a regular basis to ensure it continues to meet

  necessary demands

• Manage

  daily operations of the IT department

• Troubleshooting

  and solving client Software and Hardware issues within the plant serving

  as first point of contact

• Maintain

  client Software Installations and Upgrades needed.

Requirements

Qualification / Experience:

• B.Sc.

  in Computer or Communication Engineering or Computer Science

• Good

  written and spoken English

• Organized

  for working in a global cooperative team environment.

Technical skills:

• Good

  troubleshooting skills

• Different

  Operating Systems Knowledge (Microsoft, Unix / Linux, etc)

• Networking

  Support Knowledge analysis of network problems (LAN/WAN)

• Confident

  control of analysis tools.

• Technical

  interpretation of technical error message retrievals

• Identification

  of coherence between individual messages of systems and customers

• ITIL

  knowledge is a plus.

Personal skills:

• Excellent

  communication skills and presentation skills.

• Self-motivated,

  detail-oriented

• Willing

  to work on a shift basis and On-call.

• Confident

  negotiation and online documentation (throughout the negotiation)

Business and Managerial skills:

• Good

  understanding of the global cooperative team environment

• Understanding

  of the Telecommunications Market

• Working

  under stress, Multitasking, Dynamic and Customer-oriented

• Handle

  Jobs with accuracy and high quality

• Maintain

  service stability.