Warehouse Associate

Work setup: onsite

Schedule: 10am-6pm

General Summary:

The Warehouse Associate supports daily warehouse operations, including the receipt, storage, sorting, and dispatch of home appliances and other large-format goods. This role helps maintain a safe and organized environment while following all safety protocols and standard operating procedures (SOPs). Working closely with warehouse and delivery teams, the Associate helps ensure inventory accuracy, assists with load-in/load-out processes, and supports seamless six-day delivery operations. They will independently manage operations at least one day per week and may interact directly with customers or act as a backup to the Dispatcher/Customer Care team.

Primary Duties and Responsibilities:

• Receive, sort, store, and dispatch inbound and outbound shipments, ensuring timely and accurate fulfillment.
• Perform cycle counts and use WMS to track, reconcile, and log returned or undeliverable items within 48 hours, supporting 99% inventory accuracy.
• Maintain a clean, organized, and compliant warehouse environment by following all safety protocols and equipment handling standards.
• Prepare and load appliances for delivery, ensuring proper sequencing (e.g., last stop loaded first) in collaboration with delivery teams and logistics partners.
• Safely operate material handling equipment such as forklifts, pallet jacks, and stackers.
• Secure appliances and bulky goods for transport using appropriate tools (e.g., straps, blankets, dollies, wraps) to prevent damage.
• Support vehicle readiness by checking truck cleanliness, assisting with inspections, and reporting maintenance needs.
• Respond to driver inquiries, help resolve on-site issues, and share feedback with the Driver Happiness team.
• Act as a backup to the Dispatcher/Customer Care team as needed, providing professional communication with customers.
• Follow hazardous materials handling and recycling protocols in accordance with Canadian regulations.
• Report lost, stolen, or damaged inventory with photo documentation and assist in preparing accurate paperwork (e.g., BOL, POD) for freight claims.
• Uphold company standards for appearance, conduct, and customer-facing interactions.
• Perform additional duties and assigned projects as required.

Qualifications & Skills:

• Minimum 1 year of warehouse or related experience, with proven reliability and safety record.
• Working knowledge of inventory systems, logistics processes, and warehouse operations.
• Experience with material handling equipment (e.g., forklifts, pallet jacks, ratchet straps); forklift certification is an asset.
• Understanding of appliance handling and hazardous material safety procedures.
• Ability to follow SOPs and maintain a safe, compliant work environment.
• Bilingual (English and French) with strong verbal and written communication skills.
• Professional, team-oriented, and dependable with a strong work ethic.
• Able to stay calm under pressure, problem-solve on the spot, and adapt to changing demands.
• Proficient with MS Word, Excel, PowerPoint, Adobe tools, and email platforms.
• Flexible with work hours, including evenings and extended shifts as needed.
• Strong interpersonal skills and ability to collaborate with co-workers, drivers, and leadership teams.

Physical Demands:

• Ability to lift, carry, and maneuver heavy items such as large appliances.
• Repetitive physical tasks include standing, walking, bending, and climbing stairs.
• Use of manual tools and equipment during loading/unloading and staging.
• Physically capable of working extended hours in a fast-paced environment.

Working Conditions:

• Work is performed on-site in a warehouse environment with fluctuating temperatures.
• Schedules may include daytime, evening, and weekend shifts.
• The warehouse operates six days a week (Monday to Saturday), with potential for seven-day operations depending on business needs.
• Extended shifts or rotation coverage may be required during peak periods.