Field Service Representative (Technologist / Technician)

Our Electrical Engineering Services and Systems (EESS) Division is hiring a Field Service Representative (Technician / Technologist) to join our team. This position will be located out of our Kitchener, ON service facility.

The expected annual salary range for this role is $69,000 - $87,000 per year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The primary purpose of this position: is to provide field service engineering and technical assistance to customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems.

Our team is dedicated to improving lives and protecting the environment through our intelligent power management products and solutions. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential and where you can help us reach ours.

Why Eaton?

Be a key member of a world-class service organization that consistently experiences growth. Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job. Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions. Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support. Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring. Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, vacation. Tools including a company vehicle, laptop, hand tools, meters and smartphone.

What will you do?

As a Field Service Representative, you will:

• Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
• Deliver technical solutions to customers.
• Mentor less experienced technicians.
• Provide technical training.
• Perform all job functions with adherence to Eaton’s values, as well as Safety and Environmental standards.

Qualifications:

What will make you successful?

The ideal candidate possesses a strong background in Electrical Engineering or a related field. They should be skilled in evaluating and servicing electrical distribution or control systems. Strong analytical aptitude and complex problem-solving skills are essential. The ability to manage and successfully execute multiple projects simultaneously with a demonstrated accountability for outcomes is required.

Basic Qualifications

• Diploma or Degree in Electrical field from an accredited institution.
• Minimum of three (3) years of experience evaluating and servicing electrical distribution or control systems.
• Business travel to customer sites required, utilizing company vehicle.
• Required to travel to United States for training on safety and Eaton products.
• Possess and maintain a valid and unrestricted driver’s license.
• Legally authorized to work in Canada without company sponsorship.

Preferred Qualifications

• Working towards their Red Seal 309A
• Certified Engineering Technologist (CET)
• Experience in protective relays preferred.
• Experience in performing power quality measurements, troubleshooting, and analysis preferred.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.html