IT Change Management Manager

Eaton’s Corporate Sector division is currently seeking a IT Change Management Manager. This position offers a hybrid work schedule and may be based in Arden, NC; El Paso, TX; Greenwood, SC; Raleigh, NC; Beachwood, OH; or Sumter, SC.

The expected annual salary range for this role is $146000 - $215000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Job Summary

We are seeking an experienced IT Change Management Manager to lead organizational change management (OCM) for digital solutions across Eaton’s Digital organization. This leader will oversee the OCM team and drive the successful adoption of digital tools, capabilities, and processes through modern, consistent, and technology-enabled change practices.

Working with change management specialists across value streams, this leader will strengthen common OCM standards, tools, measures, and practices while adapting execution to business and site needs. The Manager will translate business and functional priorities into practical change strategies and actionable plans, guiding stakeholder engagement, communications, readiness, training, and sustained adoption.

This leader will leverage AI, digital adoption platforms, and other enablement technologies, where appropriate, to improve the employee experience, increase scalability and reuse, and help employees build proficiency more efficiently.

As a servant leader, this individual will build trust through active listening, consistent follow-through, and a strong connection to plant, site, and frontline teams.

Approximately 25% travel is required to support manufacturing plants, growth sites, and other business locations.

What you’ll do:

• Define and implement change management strategies for digital solutions that advance Eaton’s growth strategy, maximize adoption, and address barriers to change.
• Translate business and functional priorities into actionable change plans and lead their execution.
• Incorporate organizational readiness, adoption, and stakeholder perspectives into business and functional planning and decision-making.
• Lead change initiatives to achieve defined scope, schedule, budget, adoption, and business outcome objectives.
• Lead with a servant-leader mindset by removing barriers, developing others, sharing accountability, and creating an environment where team members and partners can succeed.
• Lead and develop a high-performing team of change management professionals while fostering collaboration, innovation, and continuous improvement.
• Modernize and strengthen change management standards, tools, measures, and practices to improve consistency, scalability, and effectiveness.
• Apply AI, digital adoption platforms, and training technologies to modernize user enablement, increase reuse, and support sustained adoption.
• Partner with change management specialists across value streams to establish consistent OCM standards while tailoring execution to business and site requirements.
• Engage directly with plant, growth-site, and frontline teams to understand operational needs, resolve adoption barriers, and support change at the point of work.
• Develop communication and engagement strategies that make complex information clear, relevant, and actionable for diverse audiences.
• Coach leaders, managers, and employees through organizational change and reinforce accountability for adoption.
• Guide learning and onboarding efforts in partnership with learning, site, process, and tool owners, including role-based learning, reusable training content, content ownership, and proficiency assessment.
• Monitor readiness, proficiency, sustained usage, and business outcomes against established baselines and use insights to prioritize improvements following go-live.
• Evaluate change management effectiveness and apply lessons learned and leading practices to continuously improve future outcomes.

  Expected Outcomes and Success Measures

• Digital initiatives align with business strategy and achieve defined adoption and business outcomes.
• Change initiatives are delivered within agreed scope, schedule, and budget, with risks identified and addressed early.
• Employees demonstrate readiness, proficiency, and sustained use of new digital tools, processes, and capabilities.
• Stakeholders and frontline teams trust the change approach through clear communication, active listening, consistent follow-through, and timely resolution of concerns.
• The change management team builds capability, delivers results, and continuously improves its methods.
• Leaders have clear and consistent measures for evaluating organizational readiness, adoption, and realized business value.

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited institution in Business Administration, Organizational Development, or a related field.
• Minimum of 10 years of experience in organizational change management or a related field.
• Minimum of 3 years of direct people leadership experience.
• Minimum of 5 years of experience leading complex, enterprise-scale change initiatives.
• Must currently reside within a 50-mile radius of Arden, NC; El Paso, TX; Greenwood, SC; Raleigh, NC; Beachwood, OH; or Sumter, SC.
• Must be legally authorized to work in the United States without company sponsorship.
• Must be able and willing to travel up to 25% to manufacturing plants, growth sites, and other business locations.

Preferred Qualifications

• Master’s degree in Business Administration, Organizational Development, or a related field.
• Change management certification, such as Prosci or Certified Change Management Professional (CCMP).
• Strong knowledge of organizational change management principles, methodologies, and tools.
• Experience supporting operational or manufacturing environments and working directly with plant, site, or frontline teams.
• Leadership experience within a large, global organization.
• Demonstrated ability to translate business strategy into actionable change plans and measurable outcomes.
• Experience leading cross-functional initiatives and managing multiple projects, priorities, and stakeholders.
• Strong analytical and problem-solving skills with experience assessing readiness, adoption, proficiency, sustained usage, and business outcomes.
• Experience developing stakeholder engagement, communications, training, and reinforcement strategies.
• Experience with digital adoption or training platforms such as WalkMe, Scribe, Guidde, DeepHow, or comparable technologies.
• Experience with learning management, onboarding, reusable training content, and sustained adoption of digital tools and processes.
• Experience applying continuous improvement methodologies in operational environments.

Skills:

• Excellent written and verbal communication skills.
• Demonstrated servant leadership, humility, empathy, and the ability to build trust through active listening, candor, consistency, and reliable follow-through.
• Ability and willingness to work hands-on alongside plant, value-stream, and frontline teams.
• Demonstrated ability to influence without direct authority and work effectively within a matrixed, cross-functional organization.
• Ability to simplify complex information and translate technical or digital concepts into relevant business terms.
• Ability to reconcile differing perspectives, remain effective under pressure, and drive results through a pragmatic, accountable, and collaborative approach.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.