Project Manager Key Accounts

Eaton’s ES AMER NAS division is currently seeking a Project Manager Key Accounts. This hybrid role will be located in our Waukesha, WI facility.

What you’ll do:

The primary responsibilities of the Project Manager include all sales support and order management activities for our strategic/hyperscale accounts, and/or large orders that include multiple product lines within Power Systems Division, focusing on the Commercial and Industrial (C&I) markets. Specific activities include support in all pre-sales activities, extensive order and project management, facilitation of weekly customer meetings and daily communications with Marketing, Operations and Logistics. The Project Manager will be heavily involved in technical details and will work with internal and external resources to resolve issues and ensure key deadlines are met. The goal of this role is to manage the order process flow, coordinate communication with all parties, and meet critical customer deadlines.

The Project Manager will be responsible for developing and nurturing customer relationships to strengthen partnerships and achieve long-term sales and relationship objectives. They are also responsible for developing strategic relationships with key internal stakeholders.

This role utilizes various system tools (including SAP, CPQ, Microsoft Excel and Word, Order Center and Project Center), to manage project activities.

In this role you will:

• Manage PSD C&I and Utility projects from proposal origination to final shipment.
• Work with the appropriate parties to handle non-warranty repair requests from original request for quote, acceptance of request, to final order and all coordination efforts between the plant, Warranty and the customer.
• Coordinate with all functional departments including Plant Operations, Quality, Marketing, Engineering, Scheduling, Logistics and Warranty, etc. to identify and resolve technical and product related issues and ensure on-time delivery of products.
• Prepare necessary spreadsheets and applicable documentation to track project status for internal and external stakeholders.
• Facilitate customer meetings with key stakeholders to outline project status. Apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle.
• Build strategic partnerships with assigned customers, Application Engineers, Marketing, Sales Channel Partners and internal Eaton support teams.
• Develop/document new project management processes, standards, and tools for general use and for each hyperscale account as applicable (i.e. Kirk key, reservation management,)
• Responsible for hitting key metrics for assigned accounts including sales forecasts, market growth, and profitability as applicable.
• Work with Scheduling to ensure units are scheduled to meet customer’s ROJ dates and plant forecasts.
• Work with Logistics and Marketing to oversee/manage shipping processes (Amazon labeling, Microsoft A2S forms) as dictated by our key customers.

Qualifications:

BASIC QUALIFICATIONS:

• Bachelor’s degree from an accredited institution
• Minimum of 3 years Customer Service or Project Management experience working with customer accounts.
• Minimum of 1 year of experience with ERP system and strong familiarity with Microsoft Office solutions, particularly Excel.
• Experience working with a technical product/solution.
• Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Waukesha, WI to be qualified.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

PREFERRED QUALIFICATIONS:

• Strong technical aptitude or previous experience working with Engineered to Order solutions
• Experience in facilitating meetings with key customers/stakeholders
• Minimum of 1 year inside sales experience.
• Customer Service or Project Management experience within a manufacturing environment

Skills:

POSITION CRITERIA:

• Time Management: Candidate must be able to utilize time efficiently and effectively
• Presentation/Training Skills: Plans and provides presentations to customers as needed for general project status and other informational updates.
• Ability to prioritize multiple tasks and situations to provide proactive project order management and customer service.
• A strong familiarity with front-end scheduling, engineering, and manufacturing process.
• Team player with the ability to take ownership of assignments and carry out with minimal supervision.
• Technical acumen with professional presence.
• Ability to present information to others in a persuasive manner and deliver difficult information in a positive way.
• Ability to travel periodically to key customer sites and other events as needed (10%).
• Ability to apply project management methodologies and strategies to minimize risk throughout the project lifecycle.
• Market/Competitive Knowledge: An understanding of major competitors in various market segments and their alignment with distributors and major customers.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.