Account Management 1

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

• Establish trust and make regular communications with managed accounts.
• Support seller account performance by responding to inquiries from managed sellers as they come in, and work with related stakeholders to address them.
• Keep updated on related product, policy and marketing / campaign information or changes and provide prompt outreach to customers to educate, discuss and manage these information.
• Educate sellers for any trust related violations or poor trust related performance, and work with sellers on performance turnaround when applicable.
• Do account research such as performing data analysis to identify and highlight how business is trending, potential growth opportunities and risk, engage with sellers to understand their business objectives and create business plan to help sellers grow the business.
• Work with sellers to establish business KPI and drive execution of business plan. This may include working with internal and external stakeholders to provide related support.
• Prepare and lead seller visits and webinars independently.
• Prepare sales tracking reports as required for performance tracking and review.
• Deliver business result by working with the whole team, engaging in best practice sharing etc.
• Manage a portfolio of sellers by using business analytics expertise to proactively identify and realize opportunities to increase revenue and performance. Support the development of these sellers’ongoing growth and success
• Solid experience in program management, at least leading one project which high value to team
• Exhibits a broad base knowledge of multiple or related industries as well as an acute business understanding such as market and online trends, competitor analysis and customer needs with strong analytical mind, leveraging as inputs to business plan for sellers
• Organizes internal/external resources in response to customer needs.
• Ability to direct and motivate others such as provide coaching or mentorship to new-hires or low performance with proved positive result
• Demonstrated ability to drive for results and strong negotiation skill such as push sellers achieve a high YoY GMV growth
• Scale up power seller activities by providing constructive business consultation and key business issue
• Support seller business growth through timely policy/platform changes update, selling strategy consultant, and key account issues solving

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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