Learning Operations Specialist

At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

eBay is reimagining the future of e-commerce by building a trusted marketplace and empowering global teams with high-impact talent development. The Global Finance Learning & Development team supports finance professionals across all stages of their careers through innovative, scalable learning programs and operational excellence.

In this role, you will partner directly with business leaders and subject matter experts (SMEs) to design engaging learning solutions, oversee global learning management system (LMS) operations, facilitate high-touch onboarding experiences, and maintain internal digital content platforms. Combining instructional design expertise with operational rigor, you will play a central role in driving talent development across the Finance organization-including new hire onboarding, early career technical curriculum, networking circles, and other ad hoc learning projects.

What You Will Accomplish

As the Instructional Designer and Learning Operations Specialist, you will be responsible for end-to-end learning solution design, global LMS system management, program facilitation, and content governance across the Global Finance organization.

Instructional Design & Content Development

• Apply instructional design and design thinking principles to build engaging, learner-centered functional and technical training programs.
• Develop and maintain end-to-end courseware, including e-learning modules, facilitator guides, participant workbooks, presentations, visual assets, and knowledge assessments.
• Partner with Subject Matter Experts (SMEs) to design and update finance technical curricula and onboarding materials.
• Build assessment tools and end-of-class exams for structured career development pathways, including the multi-tier Finance Future Professionals (FFP) curriculum.
• LMS Administration & Learning Operations
• Own end-to-end LMS operations in Workday Learn across the Global Finance organization, overseeing asset loading, offering creation, and course enrollments.
• Track and report L&D metrics, pulling learning enrollment, attendance, and assessment analytics to monitor program impact and engagement.
• Serve as ad-hoc registrar and operational point of contact, handling ad-hoc requests, registration tracking, and learner comms across teams.

Program Management & Facilitation

• Facilitate engaging virtual and in-person sessions, including new hire programs and networking circles.
• Coordinate program logistics, including conference room bookings in key hubs (San Jose, Austin, Bangalore), calendar holds, and executive speaker alignment with leadership.
• Support Finance Networking Circles (FNC) by aligning strategy, coordinating host schedules, managing calendar holds, publishing communications, and co-hosting live sessions.
• Develop and distribute onboarding materials (e.g., Director & Above Playbook) and tailored Welcome Letters for new hires, direct managers, and directors.
• Distribute post-session collateral, sharing training recordings, AI Zoom summaries, and updated course decks with participants.

Content Curation & Digital Governance

• Manage site governance and user permissions across internal SharePoint / Hub sites and external portals to maintain seamless navigation.
• Lead quarterly site content reviews with page owners to update featured tools, initiatives, and leadership development resources.
• Maintain shared collaborative spaces, preserve learning design artifacts and final versions of learning materials, assessments and results, evaluation feedback and other core deliverables.

What You Will Bring

• 4+ years of experience in instructional design, content development, and facilitation, with a strong portfolio of learner-centered deliverables.
• 3+ years of experience managing multiple concurrent instructional design and L&D projects in complex organizations.
• Proven technical proficiency in LMS administration (e.g., Workday Learn) and e-learning authoring platforms (e.g., Articulate Rise, Adobe product suite).
• Strong operational proficiency in session scheduling, attendance tracking, Zoom integrations, and data reporting/analytics.
• Exceptional cross-functional collaboration and consulting skills, with a track record of building trust with SMEs, Executive Assistants, and senior executive leaders.
• High degree of agility and execution mindset, with demonstrated ability to consistently meet tight deadlines and adapt to evolving strategic priorities.
• Bachelor’s degree in Human Resources, Instructional Design, Organizational Development or equivalent practical experience.
• Prior experience within Finance or tech/e-commerce environments is preferred.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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