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ASSOCIATE PROCESS MANAGER
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Location
In office (Muntinlupa)
Seniority
Junior · 5+ years exp
Visa
Sponsors visas in United States, United Kingdom; no register of this country names it
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Nov 4, 2026. eClerx scores C on the Alion truth index.
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eClerx is an Indian knowledge process outsourcing and analytics company that provides data management, operations, analytics and automation services to large enterprises. Founded in 2000 and listed on the Indian stock exchanges, it serves financial services, communications, retail, technology and media clients from delivery centres in India, the Philippines, Thailand and Europe, covering digital customer operations, financial markets operations and programmatic media buying. The company is headquartered in Mumbai, India.
Backed by Peak XV Partners
Program:Financial MarketsBLI Name:NA Commercial OnboardingDesignation:Associate Process ManagerNo of Head Count (s):2New Hires/Replacement Hires (HC) by DesignationNew HiresBilled /Unbilled / BU / OPS BenchBillableSFDC ID for Billed New OpportunityN/AReasons to hire Unbilled / BenchN/ACity / Location:Alabang, PhilippinesStandardized skillset: [Refer attached excel] Finance Operations / Customer Onboarding skill profile Shift (APJ / EMEA / US / Any combination):USReporting Manager :Cynthia Ortega Educational Background:Bachelor's degree in Accounting, Finance, Business Administration, Management, or a related field. Accounting/Finance background preferred.Experience Required:5-7 years of relevant experience in Finance Operations, Billing, Accounts Receivable, Customer Onboarding, Order Management, or Commercial Operations, with at least 3+ years in a Team Lead/Supervisory role.
Experience managing 15+ FTEs in a high-volume BPO/shared services environment, with strong exposure to SLA/KPI management, quality, coaching, performance management, escalations, and stakeholder coordination.
Billing/Finance Operations experience preferred, given the nature of the process.Job Description: see tabClient Approval mail:yes- see attached in email requestComments Preferred Start date: (induction date)next 4 wks : October 12, 2026Collaborators:Crizel Guevarra ; Waseem Khan Workplace: WFM, WIO, HybridTBD
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