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Associate Program Manager

eClerx • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • C# • 1 year ago

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Salary

≈ $9.5k – $22k per year (Estimated)

Location

In office (Pune)

Seniority

Junior · 7+ years exp

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 7, 2025. eClerx scores A on the Alion truth index.

Overview

Company

Impact

Profile match

eClerx

eClerx is an Indian knowledge process outsourcing and analytics company that provides data management, operations, analytics and automation services to large enterprises. Founded in 2000 and listed on the Indian stock exchanges, it serves financial services, communications, retail, technology and media clients from delivery centres in India, the Philippines, Thailand and Europe, covering digital customer operations, financial markets operations and programmatic media buying. The company is headquartered in Mumbai, India.

eclerx.com • HQ: Mumbai, India • AI Consulting & Integration • IT Consulting & Digital Transformation • Analytics & BI Consulting • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2000

Tech stack of eClerx

Backed by Peak XV Partners

About the Role

We are looking for a highly motivated Software Delivery Lead to drive end-to-end program delivery, manage cross-functional technical teams, and ensure high-quality, timely outcomes for business-critical initiatives. The ideal candidate will bring a strong mix of delivery management, technical depth, and stakeholder leadership, with experience in digital transformation, cloud, and data-driven programs.

Key Responsibilities

Delivery Leadership:
- Lead end-to-end delivery of multiple complex software programs across domains.
- Ensure timely execution, governance, and quality outcomes across parallel projects.
- Own program/project P&L, budgeting, forecasting, and resource planning.
Technical & Program Management:
- Provide technical guidance to teams on architecture, tools, and best practices (.NET, Cloud, Microservices, APIs, Data/AI solutions).
- Drive adoption of modern SDLC practices including Agile, DevOps, CI/CD, and QA engineering.
- Evaluate and recommend new technologies, frameworks, and methodologies to enhance efficiency.
Stakeholder & Client Engagement:
- Act as the primary liaison between clients, business stakeholders, and technical teams.
- Collaborate with presales and solutioning teams on proposals, RFP responses, and solution roadmaps.
- Deliver regular program updates, manage risks/issues, and ensure alignment with strategic goals.
Team & People Leadership:
- Build, mentor, and lead high-performing teams across geographies.
- Foster a culture of accountability, innovation, and continuous improvement.
- Conduct hiring, training, and performance management for delivery teams.

Required Skills & Experience

7-15 years of experience in IT delivery, program management, or software engineering leadership.
Proven track record of managing large-scale technical programs across industries such as BFSI, Fintech, Telecom, Retail, or Digital Platforms.
Strong knowledge of cloud platforms (AWS/Azure/GCP), modern architectures (Microservices, APIs), and emerging tech (AI/ML, Analytics, RPA).
Hands-on experience with Agile frameworks (Scrum, SAFe, Kanban) and project management tools (JIRA, MS Project, Rally, Confluence).
Strong financial management (budgeting, forecasting, cost optimization).
Excellent communication, stakeholder management, and client-facing skills.
PMP/CSM/SAFe Agile or equivalent certifications preferred.