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ASSOCIATE PROGRAM MANAGER

eClerx • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • Bachelor's Degree • 2 days ago

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Salary

≈ $12k – $28k per year (Estimated)

Location

In office (Manila)

Seniority

Junior · 20+ years exp

Confirmed on the employer's own hiring board on Sep 30, 2026. First seen by Alion on Sep 28, 2026. eClerx scores B on the Alion truth index.

Overview

Company

Impact

Profile match

eClerx

eClerx is a trusted innovation partner that provides technology, data analytics, and process management services to some of the world's leading brands. Their capabilities span multiple sectors, including digital customer operations and financial markets, leveraging advanced solutions like robotic process automation (RPA) and generative AI. As a globally deployed company, eClerx is dedicated to delivering exceptional outcomes through their adaptable engagement models, ensuring they meet diverse business needs across various industries.

eclerx.com • Paris • Mumbai • Milan • Mohali • Lima • AI Consulting & Integration • IT Consulting & Digital Transformation • Analytics & BI Consulting • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2000

Tech stack of eClerx

Program:Rentokil-TerminixBLI/Process Name:NA Collections - RegionalDesignation:Associate Program ManagerNo of Head Count (s):1New Hires/Replacement Hires (HC) by Designation1Billed /Unbilled / BU / OPS BenchUnbilled/Rentokil-Terminix/Ops BenchSFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchCollections Strategic LeaderCity / Location:Alabang, Muntinlupa Standardized skillset: [Refer attached excel]End-to-end Collections managementExperience in hardcore collections Shift (APJ / EMEA / US / Any combination):US & APACReporting Manager :Waseem KhanEducational Background:Bachelor's DegreeExperience Required:20+ years in hardcore Collections (Outbound & Inbound)Job Description:Will act as the strategic leader for all of our Collections groups and activities across multiple portfolio (Residential, Commercial, National) in various regions (North America and APAC) and will bring in knowledge, expertise and consistent and competitive performance attainment related to KPIs, but limited to, DSO, Open AR Reduction, Cash Collects, Resolution Rate, Right Party Contact, Outbound and Inbound Calls, Emails and Actionable Data, Quality, Attempt to Collect, Collection Cost Ratio

Work with client and internal stakeholders in developing tactical and strategic direction to an effective and efficient outreach activities and debt recoverywhile maintaining compliance to legal regulations in every region being supported; explore and implement automation and process improvement to increase outreach success and customer debt recoveryClient Approval mail: CommentsThis role is an immediate need hence, preferrably to onboard a resource ready to start ASAP.Preferred Start date: (induction date)7/15/2026-7/31/2026Collaborators:Atilano Sabulao, AC HugoWorkplace: WFM, WIO, HybridWIO

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