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Program Manager

eClerx • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • Bachelor's Degree • 1 year ago
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Salary
≈ $22k – $45k per year (Estimated)
Location
In office (Mumbai)
Seniority
Architect · 25+ years exp

Confirmed on the employer's own hiring board on Sep 29, 2026. First seen by Alion on Aug 18, 2025. eClerx scores B on the Alion truth index.

Overview
Company
Impact
Profile match

eClerx

eClerx is a trusted innovation partner that provides technology, data analytics, and process management services to some of the world's leading brands. Their capabilities span multiple sectors, including digital customer operations and financial markets, leveraging advanced solutions like robotic process automation (RPA) and generative AI. As a globally deployed company, eClerx is dedicated to delivering exceptional outcomes through their adaptable engagement models, ensuring they meet diverse business needs across various industries.
eclerx.com • Paris • Mumbai • Milan • Mohali • Lima • AI Consulting & Integration • IT Consulting & Digital Transformation • Analytics & BI Consulting • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2000
Tech stack of eClerx

Key Responsibilities:

  • Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
  • Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
  • Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
  • Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
  • Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
  • Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
  • Champion OPEX initiatives to drive continuous improvement and operational excellence.
  • Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.

Key Skills & Competencies:

  • Service Delivery & Infrastructure Project Management
  • Supplier Relationship Management
  • ISO 27001 Compliance & Risk Management
  • Quality Reviews & Business Reporting
  • Business Intelligence (BI) & Solution Design
  • Operational Excellence (OPEX)
  • Strong Analytical and Requirements Analysis Skills
  • Domain Experience in BFSI and Enterprise IT

Qualifications:

  • Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred.
  • 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
  • Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.
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