Digital Learning Officer
First seen by Alion on Sep 23, 2026.
Company: EduSpots Ghana
Location: Remote
Employment Type: Full-Time
Company Profile
EduSpots Ghana is a community-led education organisation that works with communities to create meaningful learning opportunities and expand access to education through locally driven initiatives and digital learning.
We are looking for a proactive, digitally confident, and people-centred Digital Learning Officer to support the delivery and growth of our online learning programmes. The successful candidate will help learners and Catalysts navigate our digital platforms, track engagement and completion, coordinate certification, support data and reporting, and contribute to an active and welcoming online learning community.
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This role is ideal for someone who enjoys solving problems, working with people, using technology to improve learning experiences, and contributing to the growth of a mission-driven organisation.
Job Summary
The Digital Learning Officer will provide day-to-day operational and learner support across EduSpots’ online courses and EduBytes Short Courses.
The role will combine digital learner support, programme administration, data management, online community engagement, safeguarding, and reporting. The successful candidate will work closely with colleagues, learners, Catalysts, schools, charities, and other partners to ensure that participants receive timely, accessible, and positive learning experiences.
Key Responsibilities
EduSpots Online CoursesSupport learner registration and assist participants with website access and other routine technical challenges.
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Troubleshoot digital access issues and escalate more complex technical problems to the appropriate team.
Track learner participation, engagement, and course completion.
Maintain accurate completion records and support the certification process.
Review and approve learner comments and online engagement in line with EduSpots’ safeguarding policies.
Identify and promptly escalate safeguarding concerns to the designated safeguarding lead.
Support programme data analysis and contribute to clear, accurate reports.
Respond professionally to enquiries from schools, charities, partners, and other stakeholders interested in EduSpots’ online courses.
Work closely with the Education Partnerships Manager to ensure timely and helpful responses to programme enquiries.
Support Catalyst engagement through timely course reminders, progress updates, encouragement, and follow-up communication.
Assist with participant registrations and survey completion.
Provide troubleshooting support to Catalysts and escalate technical issues when required.
Support task review and provide constructive feedback to participants.
Lead the EduBytes certification process and maintain accurate completion records.
Ensure certificates are prepared and issued promptly to eligible participants.
Coordinate and host weekly EduBytes sessions, including preparation, facilitation, and follow-up.
Monitor participant engagement and identify opportunities to improve course completion and learning outcomes.
Support internal data analysis and reporting across both learning programmes.
Track key programme indicators, including learner and Catalyst numbers, participation, engagement, and completion rates.
Analyse programme data to identify where EduSpots is reaching learners effectively and where additional engagement may be required.
Contribute relevant programme insights and data to quarterly reports for the Board of Trustees.
Maintain accurate, secure, and up-to-date learner and Catalyst records.
Handle personal information responsibly and comply with applicable data protection and safeguarding requirements.
Support the team with programme planning, monitoring, and continuous improvement.
Help create an active, inclusive, and welcoming online community for Catalysts and learners.
Encourage meaningful participation, collaboration, and connection across the EduSpots network.
Support engagement across relevant digital channels, including EduSpots WhatsApp networks.
Share course updates, learning opportunities, programme news, and relevant content across EduSpots’ online channels.
Encourage learners and Catalysts to remain engaged throughout their learning journey.
Identify opportunities to strengthen digital participation and community connection.
Participate actively in all-staff and team meetings.
Share programme updates, learner insights, challenges, and emerging trends with colleagues.
Contribute ideas to programme planning and continuous improvement.
Work collaboratively across teams to support the successful delivery of EduSpots programmes.
Adapt to the evolving needs of this new role and take on other reasonable responsibilities within the scope of the position.
Essential Qualifications, Skills & Experience
Strong digital confidence with the ability to use online learning platforms and learn new systems quickly.
Demonstrated ability to troubleshoot routine digital and technical issues and seek appropriate support when required.
Excellent written and verbal communication skills.
Ability to communicate technical information clearly and patiently to non-technical colleagues, learners, Catalysts, and community members.
Strong attention to detail, particularly when managing records, data, learner information, and certification.
Confident using spreadsheets and similar tools to track participation and summarise data.
Proficiency in Google Sheets is required.
Strong organisational and prioritisation skills, with the ability to manage competing tasks across multiple programmes.
Ability to work independently, manage deadlines, and remain productive as part of a remote team.
Strong understanding of and commitment to safeguarding children.
Experience supporting online learning, digital programmes, community engagement, education, or a related field is an advantage.
Personal Qualities
We are looking for someone who:
Takes initiative and enjoys finding practical solutions to problems.
Takes pride in creating systems and processes that work effectively.
Shows curiosity and enthusiasm for learning new skills and technologies.
Works collaboratively and genuinely enjoys supporting people.
Demonstrates patience, empathy, and a learner-centred approach.
Communicates clearly and builds positive relationships across diverse communities.
Shows strong attention to detail and takes ownership of their responsibilities.
Demonstrates flexibility, resilience, and adaptability in a fast-changing environment.
Shares EduSpots’ commitment to community-led education and meaningful, sustainable impact.
Demonstrates alignment with EduSpots’ values of community leadership, play, teamwork, passion, care, daring, sustainable impact, and a learning mindset.
What We Offer
The opportunity to contribute to a mission-driven organisation focused on community-led education.
A fully remote working environment with opportunities for meaningful collaboration.
The opportunity to support learners and communities through innovative digital learning programmes.
Opportunities to develop digital learning, programme management, data, and community-engagement skills.
A collaborative environment that values learning, initiative, creativity, and positive impact.
How to Apply
Apply online by clicking on the application button.
Application Deadline: 6 October 2026
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