Resident IT Support Engineer (Bilingual JP/EN)

We're hiring a resident IT Support Engineer to serve as the sole onsite IT presence at our client's Osaka office, a global hyperscale data center company. This is a high-visibility role with genuine ownership: you'll be the primary point of contact for local users and the trusted local partner to a globally distributed IT team.

The Role

You'll operate as a hybrid Tier 1 / Tier 2 engineer, bridging the language gap between Japanese-speaking users onsite and the client's English-only external service desk. Day-to-day, you'll handle everything from EUC lifecycle work to hybrid-cloud identity and messaging administration with the autonomy to run the site and the backing of a global IT organization behind you.

What You'll Do

・Provide onsite Tier 1 and Tier 2 support to local users, primarily in Japanese.

・Manage the full EUC lifecycle on Windows endpoints: laptop provisioning for new joiners, offboarding for leavers

・Troubleshoot hardware, OS, application, printing, and peripheral issues on Windows endpoints.

・Administer identity, endpoint, and messaging services across a hybrid environment: Active Directory, Microsoft Entra ID, Intune, and Exchange Admin Center.

・Collaborate with globally distributed IT teams on incidents, changes, and project rollouts.

・Maintain accurate documentation, SOPs, and knowledge-base entries for the Osaka site.

・Manage IT asset inventory, stock levels, RMA / warranty cases, and vendor coordination for onsite equipment.

Company Info

For more than 25 years, EIRE Systems has provided professional IT Services to multinational corporations operating in Japan, as well as Japanese companies looking to expand into overseas markets.

Working with our clients we:

• Manage their IT infrastructure and technology upgrade projects.
• Design and implement new technology solutions.
• Support and manage their existing IT environments using our on-site and remote Managed Services and Outsourcing Solutions.

As a company that started up here in Tokyo, EIRE Systems is owned and managed by IT professionals who are originally from Ireland. We have built a truly international business culture, offering a unique blend of Japanese and Western business practices.

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company's small beginnings, EIRE Systems currently has 150 Tokyo-based employees and is expanding it's local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

Measures against passive smoking: No smoking indoors allowed

Working Hours

9:00 - 18:00

Job Requirements

・Business-level Japanese and English, both spoken and written - essential for the role.

・3+ years of corporate IT support experience, with a proven blend of Tier 1 and Tier 2 responsibilities.

・Hands-on administration experience with Active Directory, Entra ID, Intune, and Exchange Online.

・Strong Windows EUC troubleshooting skills across Windows 10/11 laptops, Microsoft 365 applications, and common enterprise software.

・Experience with ITSM ticketing systems (e.g., ServiceNow, Jira Service Management) and structured incident/request workflows.

・A self-directed working style, with sound judgment on when to resolve locally and when to escalate.

Nice to Have

・Basic networking knowledge (Wi-Fi, VPN, DNS/DHCP triage).

・Microsoft certifications (MD-102, MS-102) or ITIL Foundation.

Personal Attributes

・Strong customer-service orientation with excellent interpersonal skills.

・Self-starter comfortable being the sole IT face onsite, with sound judgment on when to escalate.

・Culturally adaptable and effective in a global, cross-cultural working environment.

・Detail-oriented, process-driven, and committed to documentation quality.

English Level

Business Conversation Level (TOEIC 735-860)

Japanese Level

Business Level(JLPT Level 2 or N2)

Salary

JPY - Japanese Yen JPY 7000K - JPY 10000K

Other Salary Description

Social Insurance

Commuting/ Transportation Allowance

Relaxation Facilities

Education/ Training

Holidays

Five-Day Workweek

Sick Leave

Paid Holidays